Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diana Molina

Douglas,AZ

Summary

Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Overview

10
10
years of professional experience

Work History

Delivery Driver

DoorDash
Sierra Vista, AZ
05.2021 - Current
  • Maintained excellent punctuality, customer service, and efficiency, receiving top ratings for months
  • Served an average of 250 deliveries per month while driving many miles per week
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Ability to operate a vehicle
  • Maintain confidentiality
  • Multi-task
  • Telephone etiquette
  • Report violations
  • Able to communicate and maintain professional relationships

Patient Service Specialist

Southwestern Eye Center
Sierra Vista, AZ
01.2021 - 05.2021
  • Performed general administrative duties for manager
  • Maintained files in accordance with established records retention schedule to include current and archived documents
  • Ordered necessary supplies for front and back office
  • Provided assistance with completing paperwork, such as insurance forms and medical history.
  • Answered incoming calls and responded to inquiries in a timely manner.
  • Scheduled appointments and managed patient records using electronic health record software.
  • Assisted with preparing exam rooms for physicians, including stocking supplies and cleaning equipment.
  • Processed payments from patients, including cash, check, or credit card transactions.
  • Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
  • Provided general customer service support by answering questions about services provided by the practice.
  • Maintained knowledge of current insurance requirements for billing purposes.
  • Verified patient coverage prior to appointment scheduling.
  • Collected co-pays at time of visit according to office policy.
  • Ensured all required documentation was completed accurately before submitting claims.
  • Responded to patient inquiries regarding account status.
  • Prepared daily deposits for processing and reconciled accounts receivable.
  • Educated patients on available payment plans and financial assistance options.
  • Maintained strict confidentiality when dealing with sensitive information.
  • Assisted in resolving billing disputes between providers and insurance companies and patients.
  • Reviewed outstanding balances on accounts regularly to ensure accuracy.
  • Created weekly reports summarizing activity within the department.
  • Identified trends in denials or rejections of claims and worked to resolve them quickly.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
  • Contributed to team meetings, sharing insights and strategies for improving patient access services.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Answer, screen and forward incoming calls
  • Ensure reception area is tidy and presentable with all necessary stationary and material
  • Provide basic and accurate information in-person and via telephone/email
  • Receive, sort and distribute daily mail/deliveries
  • Maintain office security by following safety procedures
  • Update calendars and schedule meetings
  • Keep updated records of office cost and expenses
  • Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
  • Resolve issues while not having assigned manager in office
  • Able to travel when needed

Ophthalmic Technician

Southwestern Eye Center
Sierra Vista, AZ
05.2019 - 05.2021
  • Create an environment so customers feel welcome, important, and appreciated
  • Performed visual acuity tests, tonometry, refraction and other vision tests.
  • Administered eye drops to patients as directed by physician.
  • Instructed patients on proper use of contact lenses and eyeglasses.
  • Maintained records of patient medical histories and test results.
  • Collected data from visual field testing
  • Prepared patient charts prior to each visit including relevant past medical history.
  • Cleaned, sterilized, and maintained ophthalmic instruments according to established protocols.
  • Observed patients during office visits or treatments for signs of adverse reactions or complications.
  • Educated patients about eye care needs and safety practices related to vision health issues.
  • Assisted with various clinical research projects related to ocular diseases or conditions.
  • Ordered supplies needed for exams and treatments as requested by physicians.
  • Verified insurance coverage for services provided at the practice.
  • Scheduled appointments for patients based on their availability.
  • Performed administrative tasks such as filing documents, answering phones.
  • Transferred knowledge by training ophthalmic assistants, technicians and interns.
  • Prepared patients and administered basic eye exam tests.
  • Obtained and recorded patient medical history and operated ophthalmic equipment.
  • Wrote, edited, and filed patient medical records, maintaining confidentiality.
  • Instructed and educated patients on prescriptions and provider instructions to optimize treatment plans.
  • Counseled patients in surgery and treatment plans.
  • Educated patients on eye health, including disease prevention and the importance of regular eye exams.
  • Conducted pre- and post-operative care, providing patients with detailed instructions and follow-up.
  • Display a positive attitude
  • Recognize company insurance programs
  • Ability to operate computer systems
  • Process insurance forms and verify payments
  • Keep counter and work areas clean and organized at all times
  • Handle and keep track of medications
  • Receive refill request from patients over the phone
  • Maintain a clean, attractive and friendly department for customers
  • Observe scheduled or assigned shifts at all times
  • Adhere to HIPAA Regulations and uphold Patient Privacy rules
  • Notify management of customer or employee accidents
  • Report all safety risks or issues, illegal activity Including robbery, theft, or fraud
  • Perform essential functions of this position with or without reasonable accommodation

Crew Member

McDonald's
Douglas, Arizona
06.2014 - 09.2018
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
  • Multitasking as a team in a limited amount of time
  • Handling large amounts of money with full responsibility
  • Customer service and front desk experience
  • Fast pace and physically carrying heavy boxes
  • Maintain professional relationships with other crew members and customers

Agent

ACT
Douglas, Arizona
08.2016 - 02.2018
  • Active listener- Giving full attention to what customers are saying, taking time to understand the points being made, asking questions and not interrupting at inappropriate times
  • Speaking- using logic and reasoning to identify the strength and weaknesses of alternative solutions, conclusions or approaches to problems
  • Comprehensions, understanding written sentences and paragraphs in work related documents for effectiveness in any job assigned
  • Communicating effectively in writing as appropriate for the needs of every individual
  • Monitoring/ assessing performance of myself, other individuals and organizations to make improvements or take corrective action

Education

Diploma -

Aztec Home Schooling
Albuquerque, NM

Skills

  • Customer service
  • Payment Collection
  • Dispatch Communication
  • Cargo Handling
  • Quality Assurance
  • Goods Transport
  • Teamwork and Collaboration
  • Safe Driving
  • Problem-Solving
  • Valid Driver's License
  • Time management skills
  • Restaurant experience
  • Computer literacy
  • Food service
  • Bilingual- English/ Spanish
  • Communications
  • Medical Terminology
  • Medical Records
  • Fast learner
  • Triage
  • Billing
  • HIPAA
  • Insurance Verification
  • Driving Experience
  • Administrative Skills
  • Telephone Skills
  • Data Entry
  • Training
  • Verbal communication
  • Written Communication
  • Database Management
  • Stocking and Inventory

Languages

English
Professional
Spanish
Professional

Timeline

Delivery Driver

DoorDash
05.2021 - Current

Patient Service Specialist

Southwestern Eye Center
01.2021 - 05.2021

Ophthalmic Technician

Southwestern Eye Center
05.2019 - 05.2021

Agent

ACT
08.2016 - 02.2018

Crew Member

McDonald's
06.2014 - 09.2018

Diploma -

Aztec Home Schooling

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Diana Molina