Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Diana Molina

Miami,USA

Summary

I am a Professional Technician in service administration for airlines with emphasis on land of the Politécnico Gran Colombiano; my skills are focused on managing agile and effective information related to the ground operations of the airlines, contributing to the service timely responses to requirements and needs that the company requires. Additionally I am trained in areas of administration general, commercial, operational and logistics services offered to passengers.My commitment as a professional revolves around service, commitment, interpersonal relationship and provision for assertive communication

Professional Technician with expertise in airline service administration, adept at managing ground operations and documenting critical information. Committed to delivering timely responses to operational needs, fostering strong interpersonal relationships, and ensuring effective communication within the team.

Overview

15
15
years of professional experience

Work History

Warehouse Worker

Partner Group SC
Miami, Florida
07.2026 - Current
  • Scanned packages for accuracy before shipment.
  • Inspection and counting of packages leaving the warehouse in the morning
  • Parcel warehouse organization

Babysitter

Francesca Angelo
Miami, Florida
02.2025 - 05.2026
  • Supervised children during playtime and structured activities.
  • Prepared nutritious meals and snacks for children.
  • Maintained a safe and clean environment for children to explore.

Kitchen Staff Member

Chick-fil-A
Miami, Florida
08.2023 - 10.2024
  • Prepared food items according to Chick-fil-A standards and recipes.
  • Assisted team members in food assembly and order preparation efficiently.
  • Maintained cleanliness and organization of kitchen workstations during shifts.

Babysitter

Elizabeth Simonhoff
Miami, USA
04.2021 - 08.2022
  • Cared for children of various ages, facilitating feeding, dressing, and daily activities to support their development.
  • Oversaw playtime and learning activities for children ages 1 to 5 in a safe environment.
  • Established and maintained a safe play environment for children.
  • Managed children's hygiene and personal needs, ensuring comfort and well-being through changing diapers, bathing, and feeding.

Cashier

Macitas Restaurant
Miami, USA
09.2020 - 04.2021
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.

Operations Assistant

Avianca Airlines
Bogota D.C, Colombia
05.2016 - 12.2019
  • Processed information from national and international aeronautical operations to support operational decision-making.
  • Managed crew requests in flight and on the ground, ensuring compliance with company standards.
  • Managed and coded delays for all Avianca Holding flights to maintain accurate operational records.

Passenger Service Agent

Avianca Airlines
Bogota D.C, Colombia
03.2011 - 05.2016
  • Collected baggage charges and accepted baggage for check-in.
  • Utilized PA system to announce departures and changes to landings.
  • Operated computerized system to handle ticketing and check-ins.
  • Assisted passengers with reservations, ticketing and adjustments to itinerary.
  • Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
  • Additionally play an administrative role in the area of contracts, suppliers and invoicing in charge of validate services provided by third parties to the Company.

Education

Tecnico Profesional En Administracion De Servicios Para Aerolineas -

Politecnico Grancolombiano
Bogota D.C

High School Diploma -

Maria Auxiliadora
Bogota D.C

Skills

  • Warehouse Organization
  • Inventory Management
  • Customer Support
  • Problem solving
  • Team Collaboration
  • Adaptability
  • Verbal communication
  • Positive Attitude
  • Professional demeanor

Personal Information

Gender: female

Timeline

Warehouse Worker

Partner Group SC
07.2026 - Current

Babysitter

Francesca Angelo
02.2025 - 05.2026

Kitchen Staff Member

Chick-fil-A
08.2023 - 10.2024

Babysitter

Elizabeth Simonhoff
04.2021 - 08.2022

Cashier

Macitas Restaurant
09.2020 - 04.2021

Operations Assistant

Avianca Airlines
05.2016 - 12.2019

Passenger Service Agent

Avianca Airlines
03.2011 - 05.2016

Tecnico Profesional En Administracion De Servicios Para Aerolineas -

Politecnico Grancolombiano

High School Diploma -

Maria Auxiliadora
Diana Molina