Diana Monarca
Smithtown,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Bilingual professional fluent in Spanish and English. Adept at keeping original emotion, style and content of messages. Well-versed in cultural context of conversations.
Overview
14
14
years of professional experience
Work History
Spanish Interpreter
Attorney At Law Seres And Schwartz
06.2017 - Current
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Maintained message content, tone and emotion as closely as possible.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest and suspects.
- Attended meetings to provide accurate consecutive translations of conversations between members.
- Reviewed translated content for cultural sensitivity and use of universal Spanish.
- Translated and adapted social messaging, online content and marketing collateral.
- Molded translation to reflect intended meaning and audience reading level.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Attended training programs to improve professional knowledge and interpretation skills.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Shift Supervisor
Starbucks
02.2021 - 11.2022
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Applied security, safety and loss prevention strategies during shifts.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Collaborated with internal teams to streamline operations across materials handling, production and shipping.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
Manager's Assistant
Vitality Bowls
01.2019 - 12.2021
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Resolved basic computer and office equipment issues through troubleshooting.
- Coordinated and scheduled travel arrangements and managed expense documentation for reimbursements.
- Scheduled meetings and managed calendar.
- Monitored and managed social media accounts.
- Attended monthly sales meetings and reported pertinent information to employees.
- Supported department procurement activities by coordinating with manager for direction.
- Utilized [Software] to create and edit correspondence, documents and materials.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Wrapped, dated and stored food in refrigerators under standardized temperature for future uses.
- Disposed waste and replenished fresh supplies by checking expiry dates and rotating stock.
- Received, inspected and verified food and kitchen inventory delivery before storage.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Observed established recipes, portions, and methods while cooking food to fulfill guest's preferences.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Helped design, create and implement outlet menu changes to attract customers and boost sales revenue.
- Limited portion sizes and used garnishes to control food costs.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Orchestrated positive customer experiences by overseeing every area of the store operations.
Cashier Team Lead
Dunkin' Donuts
04.2016 - 12.2019
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Monitored areas for security issues and safety hazards.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Increased customer loyalty and retention.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Displayed new stock and rotated existing products.
- Educated employees on register use, merchandising and customer service.
Education
Associate of Arts - Liberal Arts And General Studies
Suffolk County Community College
Selden, NY09.2023
Skills
- Daily Operations Management
- Monetary Transactions
- Coffee Machinery
- Deposit Verification
- Payroll Verification
- Cash Register Operations
- Employee Coaching and Motivation
- Key Performance Indicators (KPIs)
- POS Inventory System Operation
- Technical Proficiency
- Team Member Motivation
- Money Transfers
- Administration and Reporting
- Corrective Actions
- Skilled in Revit
- Performance Tracking and Evaluations
- Job Assignments
- Hospitality Management
- Managing Operations and Efficiency
- Scheduling and Coordinating
- Labor and Food Cost Control
- Constructive Feedback
- Effective Listening and Communication
- Protective Equipment Knowledge
- Team Meetings
- Employee Performance Reviews
- Billing and Payment Processing
- Restaurant Operation
- Administrative Duties
- Adaptable Style
- Retail Inventory Management
- Guest Satisfaction
- Encouraging Others
- Positive Learning Environment
- Cost Savings
- Production Efficiency
- Suggestive Selling
- Reading Comprehension
- Motivational Leadership
- Stocking and Replenishing
- Business Analysis
- Persuasive Negotiations
- Equipment Preparation
- Dietary Restrictions
- Productivity Performance
- Deductive Reasoning
Languages
Spanish
Native or Bilingual
English
Timeline
Shift Supervisor
Starbucks
02.2021 - 11.2022
Manager's Assistant
Vitality Bowls
01.2019 - 12.2021
Spanish Interpreter
Attorney At Law Seres And Schwartz
06.2017 - Current
Cashier Team Lead
Dunkin' Donuts
04.2016 - 12.2019
Associate of Arts - Liberal Arts And General Studies
Suffolk County Community College
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