Diana Monroy
Garden Grove,CA
Summary
Proactive and goal-oriented professional server with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Palm Breeze Bar
Disneyland Resort
11.2023 - Current
- Coordinated food and beverage orders with kitchen staff for timely delivery.
- Delivered high-quality customer service in fast-paced dining environment.
Broken Spell Bar
Disneyland Resort
11.2023 - Current
- Managed drink orders efficiently, ensuring timely service during peak hours.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
Room Service Server
Disneyland Resort
02.2023 - 11.2023
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Verified accuracy and quality of orders before delivery.
- Served meals to customers according to established guidelines.
Restaurant Server
Earl Of Sandwich Tavern LLC
02.2023 - 11.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Restaurant Server
La Brea Bakery, Downtown Disney
03.2021 - 01.2023
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Supervisor
LaBrea Bakery
07.2019 - 03.2021
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Interviewed, hired and trained new employees for production positions.
- Completed store opening and closing procedures and balanced tills.
Stand Manager
Angel's Stadium
05.2017 - 07.2019
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Analyzed and controlled inventory, working with suppliers to secure cost-effective contracts.
- Motivated staff to perform at peak efficiency and quality.
Stand Manager
Honda Center/Anaheim Ducks
09.2017 - 06.2018
- Trained team members in successful strategies to meet operational and sales targets.
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Analyzed and controlled inventory, working with suppliers to secure cost-effective contracts..
Cashier
Honda Center/Anaheim Ducks
09.2016 - 06.2017
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Cashier
Anaheim Angel's Stadium
05.2016 - 06.2017
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Counted money in drawers at beginning and end of each shift.
Cashier/Customer Service
AMC Theaters
01.2015 - 09.2016
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Maintained lobby, hallway and auditorium cleanliness using various sanitation practices.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
- Monitored and kept emergency exit pathways clear and accessible during show.
Education
Associate -
Santiago Canyon College
Orange, CAHigh School Diploma -
Tustin High School
Tustin, CA06.2015
Skills
- Safe Food Handling
- Safe Work Practices
- Process Payments
- Suggestive Selling
Certification
Premier Food Safety April 2023 to April 10 2026
RBS-Alcohol Server Certification February 2023 to February 2025
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Palm Breeze Bar
Disneyland Resort
11.2023 - Current
Broken Spell Bar
Disneyland Resort
11.2023 - Current
Room Service Server
Disneyland Resort
02.2023 - 11.2023
Restaurant Server
Earl Of Sandwich Tavern LLC
02.2023 - 11.2023
Restaurant Server
La Brea Bakery, Downtown Disney
03.2021 - 01.2023
Supervisor
LaBrea Bakery
07.2019 - 03.2021
Stand Manager
Honda Center/Anaheim Ducks
09.2017 - 06.2018
Stand Manager
Angel's Stadium
05.2017 - 07.2019
Cashier
Honda Center/Anaheim Ducks
09.2016 - 06.2017
Cashier
Anaheim Angel's Stadium
05.2016 - 06.2017
Cashier/Customer Service
AMC Theaters
01.2015 - 09.2016
Associate -
Santiago Canyon College
High School Diploma -
Tustin High School