Diana Mora

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Streamlined checkout process for increased efficiency and reduced waiting times in 50%.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.

Boosted revenue by identifying new business opportunities and diversifying product offerings.

• Designed customized merchandise with CorelDRAW such as: Family name sign, acrylic wall clock, Acrylic Nightlight, Wood door hanger, Key holder, decorated boxes, game pieces, first communion gifts
• Cut, assembled, engraved products with laser machinery
• Delivered approximately 10 customer purchases to locations per week, maintaining a high standard of customer.
• Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
• Implemented efficient systems for inventory management, order processing, and shipping logistics.

• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Managed executive calendars, scheduled meetings and appointments and coordinated travel arrangements.
• Processed travel expenses and reimbursements for the Zonal Coordinator.
• Organized and coordinated approximately 30 meetings monthly and followed up on tasks post meeting took accurate notes.
• Updated and maintained confidential databases and records while utilizing government software.
• Served as a liaison between departments to facilitate effective communication throughout the company.
• Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.