Diana Morales
NMB,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Confident handling tasks independently and in teams with high organized approach to work. Demonstrates exceptional attention to detail and a proven track record of success. Skilled in handling complex customer interactions and effective communication. Excels in managing high-pressure situations and meeting diverse customer needs. Well-suited for positions that demand strategic decision-making, leadership, and exceptional service delivery to provide best possible care and support.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Youth Prevention Specialist
Concept Health Systems
08.2015 - 09.2024
- Ensured program compliance and strategically prioritized tasks to promote seamless operations, thereby boosting client satisfaction and safety
- Created and executed educational programs for at-risk youth, increasing awareness and prevention of substance abuse, reflecting the proactive and empathetic demeanor vital in service-oriented roles.
- Assessed community resources to address factors through collection, organization and analysis of data.
- Provided structured opportunities for program participants to integrate knowledge, attitudes and skills needed to meet specific program goals and objectives.
- Cultivated and maintained relationships with community members to facilitate outreach activities and build community awareness.
Property Claims Specialist / Assistant Manager
Century Public Adjusters
01.2011 - 01.2015
- Boosted efforts to resolve claims efficiently by 30%, ensuring timely and favorable resolutions. Confirmed the accuracy of client insurance details, facilitating precise and swift processing to align with client expectations
- Managed the logistics for appointments, meetings, and travel, fine-tuning schedules to improve operational efficiency and enhance client interactions
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues and staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Legal Assistant
Templer & Hirsch, P.A
09.2007 - 01.2011
- Screened between 30-70 phone calls per day to effectively handle less important inquiries and keep attorneys free for more important matters.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
- Produced and filed various legal documents and electronically preserved updated case record system.
- Conducted comprehensive interviews with claimants to gather facts and information.
Education
Bachelor of Arts - Early Childhood Care And Education
Miami-Dade College
Miami, FL05.2011
Skills
- Exceptional Communication
- Customer Service Excellence
- Adaptability
- Detail Orientation
- Interpersonal Skills
- Conflict Resolution
- Cultural Sensitivity
- Leadership
- Teamwork and collaboration
- Critical Thinking
- Negotiation
- Active listening
- Problem-solving aptitude
- Computer literacy
Languages
Spanish
Native or Bilingual
Certification
Basic Life Support (BLS & AED) Certified, American Heart Association
Timeline
Youth Prevention Specialist
Concept Health Systems
08.2015 - 09.2024
Property Claims Specialist / Assistant Manager
Century Public Adjusters
01.2011 - 01.2015
Legal Assistant
Templer & Hirsch, P.A
09.2007 - 01.2011
Basic Life Support (BLS & AED) Certified, American Heart Association
Bachelor of Arts - Early Childhood Care And Education
Miami-Dade College
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