Diana Morales
San Diego,CA
Summary
Dynamic administrative professional with extensive experience at Rady Children’s Hospital, excelling in EHR management and case tracking. Proven ability to coordinate complex schedules and enhance patient recordkeeping while delivering exceptional customer service. Adept at multitasking and problem-solving, ensuring seamless operations and improved patient care outcomes.
Overview
14
14
years of professional experience
Work History
Fitness Instructor
Jackie Robinson YMCA
San Diego, California
06.2024 - Current
- Led group fitness classes promoting health and wellness at community center. Certify in FlowLift and Barralates.
Administrative Assistant B/PARIII
Rady Children’s Hospital, Chadwick Center
San Diego, USA
11.2019 - 03.2024
- Coordinates between law enforcement, child welfare services, and other community partners to schedule forensic interviews and medical exams when requested.
- Ensure that appropriate case participants will attend case reviews and are up to date on case findings, discussions, and recommendations.
- Demonstrate proficiency with EHR systems and virtual patient management. Collect patient information, enter demographics, and update patient records in the computer. Coordinates with off-site company to store and manage patient records.
- Complete all appropriate statistical and case tracking, monitor provider productivity, access to care, appointment utilization, cancellations, provider templates/schedule management, referral, and follow-up management.
- Schedule assessments to determine the need for long-term counseling needs for children and caretakers at the CAC, following their forensic interviews.
Patient Service Representative
La Maestra Community Health Center
San Diego, USA
03.2016 - 08.2019
- Maintained/updated patient demographics in database (EPIC EMR).
- Worked with medical personnel in arriving, directing and assessing patients and families.
- Verified insurance eligibility.
- Answered multi-line phone system.
- Collected and applied co-pays.
Teacher Assistant
San Diego Unified School District
San Diego, USA
01.2012 - 06.2014
- Assisted with lesson preparation and recreational activities.
- Planned, prepared and distributed nutritional snacks and meals.
- Managed one-on-one and group activities for infants and toddlers.
- Provided parents and other staff report on child’s daily activities.
Education
High School Diploma -
Orange County Department of Education
San Diego, CA06.2009
Skills
- EHR management
- case tracking
- scheduling coordination
- patient recordkeeping
- insurance verification
- customer service
- data entry
- multitasking efficiency
- problem solving
Languages
Spanish
Professional
Timeline
Fitness Instructor
Jackie Robinson YMCA
06.2024 - Current
Administrative Assistant B/PARIII
Rady Children’s Hospital, Chadwick Center
11.2019 - 03.2024
Patient Service Representative
La Maestra Community Health Center
03.2016 - 08.2019
Teacher Assistant
San Diego Unified School District
01.2012 - 06.2014
High School Diploma -
Orange County Department of Education