DIANA MORÓN
Lodi,WI
Summary
Encouraging manager and analytical problem-solver with excellent customer relations aptitude and relationship-building skills. Goal - oriented Management professional.
Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast paced settings.
My passion is global behavioral economics. As a cultural insider, I deeply understand and aim to represent the Latin American market and consumer behavior in a multinational organization.
Highly committed with hardworking mentality to maintain quality of services and products.
Overview
16
16
years of professional experience
Work History
International/National Relations
Sergio Arboleda University
03.2023 - 07.2023
- Built and maintained positive relationships with Spanish and English public by utilizing strategic plans.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Developed comprehensive media outreach plan to increase visibility of organization in local, regional and national markets.
- Collaborated with internal and external stakeholders to identify key messages and create compelling content for press releases and other materials.
- Conducted media relations and responded to media requests for information.
International Relations Coordinator
Santander University
08.2016 - 08.2022
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
- Kept high average of performance evaluations.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Executive Team Leader, Human Resources
Epago De Colombia By Brinks
07.2014 - 11.2014
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Identified trends and assessed opportunities to improve processes and execution.
- Established and implemented departmental policies, goals and objectives.
- Developed sales strategies to achieve short and long-term sales revenue objectives.
- Reviewed employee concerns and new opportunities to drive business strategies.
Change Management Analyst
Liberty Security
06.2007 - 12.2007
- Developed and delivered change management support documentation and manuals.
- Participated in high-level change management strategic planning, incorporating input from stakeholders, internal support staff and external factors.
- Orchestrated cross-functional meetings to coordinate change management strategy implementation across divisional leadership roles.
- Designed post-adoption continuity plans to provide smooth operational resumption following major changes.
- Identified and communicated potential risks associated with proposed changes, illustrating possible remedial and preventatives measures.
- Produced detailed and relevant reports for use in making business decisions.
Education
Associate of Science - Organizational Behavior Studies
University of Andes
Colombia11.2022
MBA - Business Management
Sergio Arboleda University
Colombia11.2020
Associate of Science - Strategic IManagement
Sergio Arboleda University
Colombia03.2012
Bachelor of Science - International Relations And Affairs
Rosario University
Colombia12.2007
Skills
- International Development
- Customer Needs Assessments
- Billing Procedures
- Professional Networking
- Stakeholder Communications
- Business Development
- Customer Satisfaction
- Service Quality
- Crisis Communications
- Corporate Events Planning
- Media Outlets Research
- Communication Strategy Development
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
International/National Relations
Sergio Arboleda University
03.2023 - 07.2023
International Relations Coordinator
Santander University
08.2016 - 08.2022
Executive Team Leader, Human Resources
Epago De Colombia By Brinks
07.2014 - 11.2014
Change Management Analyst
Liberty Security
06.2007 - 12.2007
Associate of Science - Organizational Behavior Studies
University of Andes
MBA - Business Management
Sergio Arboleda University
Associate of Science - Strategic IManagement
Sergio Arboleda University
Bachelor of Science - International Relations And Affairs
Rosario University
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