Diana Morones
Statesville,NC
Summary
I have 16 yrs experience with this company. I started my journey as a dispatcher in the Central Station. I was one of the original operators to first be trained in our Manitou system. I was one of the first 2 people who started 2nd Shift Customer Service. I worked my way to 1st shift Customer Service. I have been trained in the Data Entry department and is very familiar with our system. I work well in groups or by myself. I'm a fast learner, I'm always on time, I'm reliable and dependable. I'm friendly, respectful, and team-oriented.
Overview
19
19
years of professional experience
Work History
Supervisor
Lake Norman Security Patrol Inc.
Statesville , NC
2021.05 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Assistant Store Manager
Cititrends
Statesville , NC
2018.10 - 2021.05
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Customer Service Representative
Lake Norman Security Patrol Inc.
Statesville , NC
2003.02 - 2018.09
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Data Entry inputting of accounts
- Trained upcoming new employees on the duties and protocols of the Department
Education
High School Diploma -
Our Lady of Tepeyac High School
Chicago, IL05.1997
Skills
- Performance Monitoring and Evaluation
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Typing and Word Processing
- General Office Functions
- Organizational Skills
- Database Searches
- Multi-tasking
- Information Gathering
Timeline
Supervisor
Lake Norman Security Patrol Inc.
2021.05 - Current
Assistant Store Manager
Cititrends
2018.10 - 2021.05
Customer Service Representative
Lake Norman Security Patrol Inc.
2003.02 - 2018.09
High School Diploma -
Our Lady of Tepeyac High School
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