Diana Morse
Evansville,IN
Summary
Friendly and dependable professional with strong customer service experience and a background in fast-paced, people-focused roles. Skilled in greeting guests, managing customer needs, and maintaining a clean, welcoming atmosphere. Known for clear communication, a positive attitude, and creating strong first impressions. Reliable, organized, and committed to helping every guest feel valued and taken care of.
Overview
14
14
years of professional experience
Work History
QMA / CNA
River Pointe Health Campus
07.2023 - Current
- Greet residents, families, and visitors with professionalism to create a welcoming environment.
- Communicate clearly and respectfully with people of all backgrounds.
- Respond to requests quickly and ensure a positive experience for everyone.
- Maintain clean, organized work areas to promote a pleasant atmosphere.
- Document information accurately to keep operations running smoothly.
- Coordinate schedules and movement flow, similar to seating and guest management.
CNA
River Pointe Health Campus
07.2021 - 07.2023
- Assisted residents with daily needs while providing compassionate and attentive service.
- Monitored and reported concerns to ensure quality care.
- Built trust through consistent support and communication.
- Helped maintain an orderly environment for residents and visitors.
Direct Support Professional (DSP)
Easterseals Rehabilitation Center
04.2021 - 07.2021
- Supported clients with daily tasks while providing companionship and positive interaction.
- Assisted with transportation, mobility, and activity planning.
- Helped maintain a safe, clean environment for clients and visitors.
Warehouse Associate
TJX
01.2018 - 04.2021
- Organized merchandise and completed tasks accurately and efficiently.
- Supported team workflow by managing inventory and preparing items for shipment.
Cage Cashier
Tropicana Entertainment
01.2017 - 01.2017
- Provided excellent customer service in a fast-paced environment.
- Handled cash transactions accurately and followed strict procedures.
- Assisted guests with questions and services.
Cook / Customer Service
Various Locations
01.2012 - 01.2017
- Greeted guests, shared specials, and ensured a friendly customer experience.
- Maintained cleanliness in dining and kitchen areas.
- Assisted with opening/closing procedures and cash handling.
Education
Certified Nursing Aide - CNA Certificate
Ivy Tech Community College
01.2021
Associate of Science - Elementary Education
Ivy Tech Community College
01.2018
Skills
- Customer service & guest interaction
- Friendly and professional communication
- Multi-tasking in busy environments
- Greeting and seating guests
- Managing requests and solving issues
- Attention to cleanliness and organization
- POS and cash-handling experience
- Teamwork and reliability
- Time management
- Problem-solving
Timeline
QMA / CNA
River Pointe Health Campus
07.2023 - Current
CNA
River Pointe Health Campus
07.2021 - 07.2023
Direct Support Professional (DSP)
Easterseals Rehabilitation Center
04.2021 - 07.2021
Warehouse Associate
TJX
01.2018 - 04.2021
Cage Cashier
Tropicana Entertainment
01.2017 - 01.2017
Cook / Customer Service
Various Locations
01.2012 - 01.2017
Certified Nursing Aide - CNA Certificate
Ivy Tech Community College
Associate of Science - Elementary Education
Ivy Tech Community College