Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Diana M. Powell

Montclair,NJ

Summary

Dedicated professional with strong background in providing direct-administrative support to residence counselors by communicating policies, supervising tasks, developing treatment plans and documenting client progress. Committed to driving a successful program execution and advocating for the well-being of clients.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Residence Manager

CBH Care
08.2023 - Current
  • Enhanced resident satisfaction by implementing personalized care plans and addressing individual needs.
  • Collaborated with healthcare professionals to ensure the highest quality of care for residents.
  • Provided ongoing training opportunities for staff members, equipping them with the skills needed for career advancement within the organization.
  • Promoted an inclusive atmosphere at the residence by embracing diversity among both staff and residents, fostering a sense of belonging for all.
  • Managed daily operations of the facility, including scheduling staff, maintaining budgets, and overseeing facilities maintenance tasks.
  • Processed bi-weekly payroll for 68+ employees in a timely manner.
  • Maintained and budgeted clients' expenses by keeping track of their receipts and recording their withdrawals/deposits when client's receive their SSI checks

Adolescent Residence Counselor

St. Mary's General Hospital
03.2018 - 07.2023
  • Working in conjunction with colleagues (supervisors, clinicians, case managers, nurses, psychiatrists and other residence counselors) to efficiently enforce behavioral objectives and development for adolescents with mental and behavioral challenges in residential setting by redirecting behaviors in positive directions, documenting client's charts/progress, monitoring, and administering medications as directed by medical team, assisting clients with all activities of daily living, as needed using direction, modeling, and prompting for more independent living

Office Manager

Chiropractic Pain Management
09.2017 - 03.2018
  • Maintained office by arranging insurance coverage, scheduling and confirming patient appointments, preparing paperwork including injury claims and patient reports for doctor's review, collecting payments from patients and maintaining accounts periodically
  • Communicating with insurance companies in regards to payment collections (by confirming received payments and inquiring about due payments)

Intern

Hanna | Perez Personal Injury Law Firm
07.2016 - 11.2016
  • Assisted attorneys and office staff in reviewing and preparing correspondence, preparing discovery, typing and modifying documents, preparing case folders/ trial binders, maintaining files, interviewing witnesses, answering phone calls and emails from potential clients, clients and vendors

Intern

Pre-Law Undergraduate Scholars Program
06.2016 - 07.2016
  • Selected as one of the top 21 students from a nation-wide pool of highly talented applicants to attend and complete a four week program at the Saint Louis University: School of Law

Security Officer

Planned Companies
03.2016 - 07.2016
  • Secured premises and personnel at the Mediterranean Towers in Fort Lee, NJ by patrolling the property, operating switchboard, and using CCTV surveillance cameras to continuously monitor employees, visitors, and residents who were entering and leaving the building
  • Also was responsible for the planning and scheduling of construction work/ work crew and moving tenants

Security Officer

McRobert's Protective Agency
02.2015 - 09.2015
  • Patrolled security site, provided detailed written reports to travel companies when required, followed hotel procedures and ensure that all safety and security issues were addressed

Manager

National Household Discounters
05.2013 - 01.2015
  • Demonstrated leadership and teamwork by motivating my staff to continuously improve their performance in terms of: advertising, marketing and customer service
  • Prepared work schedules and ensured that all personnel understood and followed store policies and procedures

Education

B.A. - Psychology, Criminal Justice

New Jersey City University
05.2017

Skills

  • Residential Facility Inspections
  • Experienced in Conducting Intake Interviews
  • Delegating Tasks
  • Efficient Learner
  • Office management
  • Conducting supervisions and employee performance evaluations
  • Enhancing patient care
  • Budgeting and financial management

Certification

  • Basic Life Support (BLS) Provider Card - American Heart Association.
  • Nonviolent Crisis Intervention Training Program Certificate - Crisis Prevention Institute.
  • First Aid, CPR, and AED Certification - American Red Cross.

Timeline

Residence Manager

CBH Care
08.2023 - Current

Adolescent Residence Counselor

St. Mary's General Hospital
03.2018 - 07.2023

Office Manager

Chiropractic Pain Management
09.2017 - 03.2018

Intern

Hanna | Perez Personal Injury Law Firm
07.2016 - 11.2016

Intern

Pre-Law Undergraduate Scholars Program
06.2016 - 07.2016

Security Officer

Planned Companies
03.2016 - 07.2016

Security Officer

McRobert's Protective Agency
02.2015 - 09.2015

Manager

National Household Discounters
05.2013 - 01.2015

B.A. - Psychology, Criminal Justice

New Jersey City University

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Diana M. Powell