Diana Mrochinski
Concord,CA
Summary
Knowledgeable about processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Overview
13
13
years of professional experience
Work History
AR Specialist
Devil Mountain Wholesale Nursery
02.2021 - 07.2023
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Maintained account accuracy by reviewing and reconciling checks and credit card payments daily.
- Researched and resolved customer claims related to shortages, discount violations, and returns.
- Developed and maintained positive relationships with clients to maximize collections.
- Input financial data and produced reports using NetSuite.
- Handled in-bound calls pertaining to reconciliation of delinquent accounts.
- Prepared and mailed monthly statements to customers, processed payments, and documented account updates.
- Processed credit applications for new customers wanting to have a credit account.
Dispatcher
Devil Mountain Wholesale Nursery
08.2015 - 04.2019
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Communicated with customers to provide delivery updates and resolution.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Monitored flow of paperwork and directed information to appropriate departments.
- Monitored vehicle locations to coordinate timely arrivals.
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
- Answered phone calls and responded to customer emails.
Human Resources Assistant
ValleyCrest Landscape Maintenance
06.2010 - 08.2015
- Organized new employee orientation schedules for new hires.
- Answered and redirected incoming phone calls for office.
- Conducted exit interviews with terminated employees.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Processed employee termination paperwork at direction of supervisory staff.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Responded to employee inquiries regarding benefits and other HR topics.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Completed payroll accurately and timely to meet employee expectations.
- Expedited resolution of paycheck issues by working closely with supervisors to clarify attendance records or overtime approvals.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
Education
No Degree - Public Relations
San Jose State University
San Jose, CAHigh School Diploma -
Tennyson High School
Hayward, CA06.2000
Skills
- Transcription (61wpm, 10-key)
- Customer Account Reconciliation
- Fluent Spanish speaker, writer and reader
- Superior telephone, customer service and computer skills with proficiency in MS Outlook, Word, Excel and with NetSuite program
- Ability to learn new programs quickly and efficiently
Languages
Spanish
Native or Bilingual
Timeline
AR Specialist
Devil Mountain Wholesale Nursery
02.2021 - 07.2023
Dispatcher
Devil Mountain Wholesale Nursery
08.2015 - 04.2019
Human Resources Assistant
ValleyCrest Landscape Maintenance
06.2010 - 08.2015
No Degree - Public Relations
San Jose State University
High School Diploma -
Tennyson High School
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