Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

DIANA MROUE

Dearborn Heights,MI

Summary

Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.

Overview

8
8
years of professional experience

Work History

Provisioning Coordinator

Viking Cloud
12.2017 - 05.2025
  • Accountable for daily reports to CEO.
  • Responsible for Project Managing, processing, scheduling, coordinating throughout various departments.
  • Directing deployment of Managed Services products. These include but are not limited to SCG, PCI Portal, Circuits, Salesforce, Zendesk.
  • Leads process improvement projects within company.
  • Oversees inventory to determine necessary inventory levels.
  • Effectively applies methodology and enforces project standards.
  • Handles other customer-initiated product and service orders, and interfaces with other departments as necessary to ensure that orders are fulfilled with efficient order to cash requirement.

Level 1 Help Desk Analyst

NuArx
10.2017 - 12.2017
  • Provide first-tier computer and software support to users on-site and via telephone, identify root cause and permanent fix of persistent customer issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Collaborated with IT team members to identify trends in reported issues, leading to proactive solutions for recurring problems.
  • Basic Trouble shooting on Cisco Meraki, Fortinet firewalls.
  • Assisted in training new help desk staff, sharing best practices and technical knowledge for improved service quality.
  • Employee of month 3 consecutive months.

Help Desk Analyst

Stefanini
12.2016 - 10.2017
  • Provide first-tier computer and software support to users on-site and via telephone. Identify root cause and permanent fix of persistent customer issues.

Education

BSBA - Management Major

WAYNE STATE UNIVERSITY
Detroit, MI
05.2019

Associate of Applied Science - Information Technology

Henry Ford College
Dearborn, MI
05.2017

Skills

  • Salesforce
  • Zendesk
  • Logistics planning
  • Cross-functional coordination
  • Time Management
  • Detail-oriented
  • Customer service
  • Cost reduction
  • Data Entry
  • Shipping Coordination
  • Scheduling coordination
  • Problem-solving
  • Analyzing data

Lead Transition Projects

  • Wendy’s , Little Caesars Mexico & Canada , Popeye’s , Tim Hortons & Burger King, Church’s Chicken , Smoothie King , Circle K, Dairy Queen , Subway , Jimmy Johns, Café Rio , Mellow Mushrooms , McAlisters , Five Guys , Salsaritas, Auntie Anne's , Mckesson and Pharmacy

Languages

French
Elementary

Timeline

Provisioning Coordinator

Viking Cloud
12.2017 - 05.2025

Level 1 Help Desk Analyst

NuArx
10.2017 - 12.2017

Help Desk Analyst

Stefanini
12.2016 - 10.2017

BSBA - Management Major

WAYNE STATE UNIVERSITY

Associate of Applied Science - Information Technology

Henry Ford College

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