Diana Mullenix
Peoria,Arizona
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
9
9
years of professional experience
1
1
Certification
Work History
RCM Manager
American Vision Partners
Phoenix, AZ
04.2023 - Current
- Supervise 12-15 employees
- Coaching, audits, investigations and JOC’s
- Make sure that productivity and quality standards are met
- Mange employees’ timecards, PTO, and sick
- Keeping AR over 90 to 20% or less for 10 practices
- Assist coding supervisor when needed.
- Tracked progress on projects and provided timely feedback to staff members.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Reviewed reports from subordinate staff members before submitting them to senior management.
- Utilized SQL queries to extract relevant data from databases for report generation.
Billing Supervisor
Fitzmaurice Hand Institute
Scottsdale, AZ
01.2022 - 04.2023
- Code charges for clinic, urgent care and ASC
- Payment posting all incoming payments
- Collections and AR follow up
- Audits of accounts for refunds and over payments
- Take escalated billing calls
- Manage 2-3 employees
- Training/updating of payer rules and guidelines
- Assist with accounts payable
Billing Supervisor
Phoenix Spine
Phoenix, AZ
07.2016 - 04.2020
- Code charges for ASC, office visits, injections, surgeries, trauma notes, DME, and Chiropractor
- Payment posting incoming payments
- Collections and AR follow up
- Audit of medical records for proper documentation
- Great Knowledge of Medicare LCD’s and NCCI edits
- Stay up to date on all coding and payer changes/updates.
- Manage 2 employees
- Timecard approvals and PTO request
- Created monthly financial statements for management review and analysis.
Office Manager
HR Manufacturing
Buckeye, AZ
10.2014 - 06.2017
- Accounts Receivable/Payable
- Payroll and tax payments
- Employee Benefits and HR Duties
- Manage 1-4 employees at any given time
- Manage 2-6 projects.
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Skills
- Data Analytics
- Training and Mentoring
- Project Management
- Complex Problem-Solving
- Business Administration
- Billing
- Bookkeeping
- Collections Experience
- Quality Assurance
- Compliance Assessment
Certification
Certified Professional Coder- AAPC
Timeline
RCM Manager
American Vision Partners
04.2023 - Current
Billing Supervisor
Fitzmaurice Hand Institute
01.2022 - 04.2023
Billing Supervisor
Phoenix Spine
07.2016 - 04.2020
Office Manager
HR Manufacturing
10.2014 - 06.2017
Certified Professional Coder- AAPC