Diana Mullins

Medical Assistant

Midsouth Ear Nose and Throat

09.2001 - Current

Manage all patient sick calls into physician office.
Organize physician surgery schedule and special testing.
Manage all patients’ prescriptions.
Educate patients on pre-op and post-op care.
Assist in office procedures e.g. endoscopies, biopsies.
Obtained client medical history, medication information, symptoms, and allergies.
Performed medical records management, including filing, organizing and scanning documents.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
Empowered patients through education on self-management techniques for chronic conditions.