Diana Munevar
Woodbridge,VA
Summary
Knowledgeable and dedicated customer service professional with extensive experience Home Improvement industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Call Center Representative
MTT Consulting LLC
11.2022 - Current
- Met customer call guidelines for service levels, handle time and productivity.
- Developed extensive knowledge of products and services to better assist customers.
- Overcame objections
- Made outbound lead follow-ups to potential and existing customers by telephone
- Followed-up on leads produced by outbound marketing campaigns based on established criteria.
- Made average of 200 outbound and inbound calls per day.
- Generated leads and established relationships with potential customers through outbound telephone calls.
Administrative Assistant
The Home Doctor
11.2022 - 11.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Liaised between clients and vendors and maintained effective lines of communication.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Confirmation Manager
The Home Doctor Exterior
12.2021 - 11.2022
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
- Confirm Leads
Inbound Specialist
The Home Doctor Exterior
07.2021 - 12.2021
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Set up appointments with interested customers according to schedule availability.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Responded to customers within required turnaround times.
- Overcame objections using friendly, persuasive strategies.
- Attained 1 million dollars in sale targets.
Assistant Manager
Wendy's Restaurant
01.2018 - 07.2021
- Generated repeat business through exceptional customer service.
- Mentored team members to enhance professional development and accountability in workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
Education
HS Diploma -
Gar-Field Senior High School
Woodbridge, VA05.2019
Skills
- Strategic planning
- Sales and Marketing
- Verbal and written communication
- Creative problem solving
- Workflow Optimization
- Calendar Management
- Scheduling
- Data Entry
- Appointment Scheduling
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Call Center Representative
MTT Consulting LLC
11.2022 - Current
Administrative Assistant
The Home Doctor
11.2022 - 11.2023
Confirmation Manager
The Home Doctor Exterior
12.2021 - 11.2022
Inbound Specialist
The Home Doctor Exterior
07.2021 - 12.2021
Assistant Manager
Wendy's Restaurant
01.2018 - 07.2021
HS Diploma -
Gar-Field Senior High School
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