Diana Muniz
LONGVIEW
Summary
Dedicated professional with a strong work ethic and exceptional customer service skills, previously at Special Health Resources. Proven expertise in cleaning and sanitization, enhancing client satisfaction through tailored services. Recognized for attention to detail and ability to maintain a safe, organized environment, ensuring high-quality standards in all tasks.
Overview
10
10
years of professional experience
Work History
House Cleaner
Self Employed Services
12.2022 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Dusted picture frames and wall hangings with cloth.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
Assembler
Micro Metal
05.2015 - 08.2025
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Completed durable assemblies and subassemblies with hand and power tools.
Intake Specialist
Special Health Resources
05.2021 - 11.2022
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
Receptionist
Special Health Resources
03.2019 - 10.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
Phone Operator
Special Health Resources
02.2016 - 03.2018
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Developed strong working knowledge of company policies and procedures to provide accurate guidance to callers.
- Assisted customers with scheduling appointments, confirming details, and making necessary adjustments.
- Maintained accurate directory of all personnel and phone extensions.
Education
No Degree -
Chappel Hill High
Tyler, TXSkills
- Cleaning and sanitization
- Customer service
- Housekeeping
- Bathroom sanitation
Languages
Spanish
Native or Bilingual
Timeline
House Cleaner
Self Employed Services
12.2022 - Current
Intake Specialist
Special Health Resources
05.2021 - 11.2022
Receptionist
Special Health Resources
03.2019 - 10.2020
Phone Operator
Special Health Resources
02.2016 - 03.2018
Assembler
Micro Metal
05.2015 - 08.2025
No Degree -
Chappel Hill High
Similar Profiles
El Micoh CadelinaEl Micoh Cadelina
Independent Project Coordinator at Self Employed ServicesIndependent Project Coordinator at Self Employed Services
Keith LoveKeith Love
Personal Trainer at Self Employed ServicesPersonal Trainer at Self Employed Services
Olivia FranceschiOlivia Franceschi
Instructor at Self Employed ServicesInstructor at Self Employed Services
Tanya RobertsTanya Roberts
Property Maintenance Worker at Self Employed ServicesProperty Maintenance Worker at Self Employed Services
Brian Whitfield DodsonBrian Whitfield Dodson
Sales Associate at Mattress FirmSales Associate at Mattress Firm