Diana Munoz
Ocala,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skilled at helping customers to meet financial needs by showing them our products and services solutions.
Good communication, multitasking and conflict resolution skills.
Overview
4
4
years of professional experience
Work History
ABME Floating
JPMorgan Chase
08.2021 - Current
- Engage with customers to develop a positive customer experience; strive to make each customer interaction the best experience of their day
- Develop new and existing customers by understanding their financial needs, providing products and solutions to help them spend and save
- Go above and beyond for customers to strengthen and retain long term relationships
- Grow new business and drive referrals to branch colleagues and partners to support the broader financial needs of customers
- Serve as the financial liaison to customers while providing world class customer service
- Open new accounts and assist with teller transactions as needed. Bring a positive energy and confidence to customers every day
Customer Specialist
Sams Club
02.2020 - 02.2021
- Provides member service by maintaining self-checkout area; resolving member issues and concerns; promoting Sam's Club products and services; providing guidance and support to members regarding self-service technology; processing member purchases; assisting with payments, returns, refunds, and exchanges according to company policies.
Education
Associate of Science - Nursing
Universal Career School
Miami, FL06.2017
Bachelor in Finances And International Business - Finance
Universidad Latina De Panama
Panama, Republic08.2010
Skills
- Strong sense of banking ethics
- Account Maintenance
- Cash Handling Expertise
- Friendly Customer service
- Sales Driven
- Excellent listening and Communication Skills
- Reliable, Friendly, Energetic
- Quick Thinking Skills
- Time Management Skills
- Customer Satisfaction
- Great Team player
- Opportunity Identification
- Banking Policies and Procedures
- Bilingual
Accomplishments
- Greet customers and ask questions to determine their needs. Process Transactions/Customer Service.
- Strong listening skills, excellent customer service skills, effective asking questions and identifying needs to expand the customer relationship.
- Hands on experience in providing exceptional customer service and resolving clients accounts issues.
- Ability to resolve customer issues by providing solutions.
- Self-motivated, assertive, and able to multitask effectively
- Promoted to ABME Floating
- Bilingual. Speak, read and write in Spanish and English.
Timeline
ABME Floating
JPMorgan Chase
08.2021 - Current
Customer Specialist
Sams Club
02.2020 - 02.2021
Associate of Science - Nursing
Universal Career School
Bachelor in Finances And International Business - Finance
Universidad Latina De Panama
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