Diana Munoz
Atlanta,GA
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Analyst, Accounts Receivables
OneDigital
08.2023 - Current
- Analyzed and worked with internal and external stakeholders to ensure timely payment and explanations of billing discrepancies.
- Recovered an average of $200,000.00 in revenue a month while being recognized as one of the top analysts in the Accounts Receivable team for speed and accuracy.
- Reconciled financial information according to both company and standard accounting practices.
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
Client Manager
Gomez Gardening
09.2020 - 07.2023
- Drove annual revenue expansion through prospecting new opportunities in addition to contract scope.
- Enhanced client satisfaction by effectively addressing concerns and resolving issues in a timely manner.
- Drove cost containment through managing vendor relationships including price negotiations.
- Developed strong relationships with clients through regular communication and personalized service for increased loyalty.
- Implemented new processes to streamline workflow and improve overall efficiency within the team.
Project Manager
AnchorPointe Graphics
01.2019 - 01.2022
- Spearheaded revenue generation initiatives with the local Latinx/Latino business community, with an annual high of approximately 5.00% of company gross revenue.
- Managed client relationships of varying scale from prospecting to delivery, working with counterparties in varying sizes ranging from individuals to entire teams.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
Major Accounts Manager
Xerox Corporation
03.2016 - 08.2018
- Serviced corporate client accounts driving uptake of company products impacting top-line revenue.
- Received recognition for service excellence on priority relationships.
- Increased account retention by building strong relationships with key decision-makers and understanding client needs.
- Maximized revenue growth by identifying and pursuing new business opportunities within existing accounts.
- Developed customized solutions for clients, resulting in increased customer satisfaction and loyalty.
Education
Bachelor of Arts - Art Studio Practices, Business Focus
Portland State University
Skills
- Excel in driving business initiatives with top and bottom line results
- Documentation And Reporting
- Internal and external relationship management
- Experience with managing client workflows in both the public and private sector
- Microsoft Office Suite (Word, Excel, Powerpoint) proficient
- Multilingual: English and Spanish
Timeline
Analyst, Accounts Receivables
OneDigital
08.2023 - Current
Client Manager
Gomez Gardening
09.2020 - 07.2023
Project Manager
AnchorPointe Graphics
01.2019 - 01.2022
Major Accounts Manager
Xerox Corporation
03.2016 - 08.2018
Bachelor of Arts - Art Studio Practices, Business Focus
Portland State University