Diana Munoz

Fort Lauderdale,FL

Summary

Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.

Overview

years of professional experience

Work History

Recepcionist

Vetco total care

Oakland Park, FL

06.2024 - Current

Greeted visitors and provided them with assistance.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Scheduled appointments for clients, customers, and other visitors.
Performed data entry tasks into various computer systems accurately and promptly.
Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Scheduled and confirmed appointments.
Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.

Manager

Nail Spa solutions

West Park , FL

04.2006 - 05.2024

Developed and implemented strategies to increase customer satisfaction and loyalty.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Scheduled interviews for potential candidates and conducted reference checks prior to hire.

Skills

Bilingual ( English / Spanish )
Bookkeeping
Scheduling
Meeting coordination
Administrative support
Professional and polished presentation
Multi-line telephone systems

Scheduling appointments
Data entry
Customer and client relations
Office equipment operations
Document management
Reception desk management
Multitasking and prioritization