Diana Murdock-Thomas
Merrillville,IN
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Assistant Manager/Leasing Manager
The Residence At Merrillville Lakes
Merrillville, Merrillville
02.2021 - Current
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Explained terms of lease and amounts to be paid to tenants.
- Established key relationships with potential leasers and renters.
- Developed and implemented tactical marketing plans.
- Log all rent payments in appfolio
- Assist with sending out late notices, and court papers
- Market Surveys
- Always able to keep the property numbers in high occupancy.
Leasing/ Outreach Specialist
Park West Apartments
Griffith, IN
10.1998 - Current
- Delivered presentations to interested groups and answered wide-ranging questions about available offerings
- Increased referrals by calling on target groups, organizations and professionals
- Verified tenant incomes and other information before accepting lease applications
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations
- Distributed and followed up on tenant renewal notices
- Greeted clients, showed apartments, and prepared leases
- Resolved conflicts between tenants regarding noise, encroachments and parking
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants
- Collected monthly rent payments and other fees, always properly recording and processing money
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
- Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation
Education
Informational Technology
Capella University
Minneapolis, MN05.2025
Skills
- Managerial skills
- Technical assistant
- Effective managerial techniques
- Organized managerial style
- Excellent managerial techniques
Timeline
Assistant Manager/Leasing Manager
The Residence At Merrillville Lakes
02.2021 - Current
Leasing/ Outreach Specialist
Park West Apartments
10.1998 - Current
Informational Technology
Capella University