Diana Murillo

• Ensure compliance with all company policies and procedures.
• Maintain good curb appeal.
• Coordinate with maintenance for any work to be scheduled.
• Inspect the property on a regular basis and report all safety hazards, property damage, and needed repairs to maintenance personnel.
• Follow up on repairs to verify completion and compliance.
• Assist with unit inspections to determine budget needs and resident compliance with regulations set forth by federal, state, and local agencies.
• Maintain professional communication with residents, applicants, and other representatives.
• Maintain waiting list.
• Place calls to applicants on the waiting list if vacancies are expected.
• Assist applicants by giving property tours, answering telephone calls, preparing application paperwork, and communicating leases and community policies.
• Complete necessary paperwork in a timely manner and scan and mail promptly to avoid penalties.
• Assist in the collection of all monies due to the community (rents, damages, late fees, etc.) And the preparation of receipts.
• Make a daily deposits of all monies received.
• Follow up on collections, delinquent rents and un-honored checks.
• Complete appropriate paperwork to effect collection and/or eviction.
• Control and account for petty cash at all times.
• Make sure complete move out packages are forwarded to home office as soon as possible for disposition of security deposit on every tenant who has vacated.
• See that every vacant apartment is ready for occupancy as soon as possible.
• Prior to move-in date walk through with pest control and instruct maintenance personnel to inspect vacant units.
• Account for keys to all apartments at all times.
• Work with regional property manager with supervision of vacant apartment turnover procedures.
• A well-managed, well maintained building, placing maximum emphasis on positive response to concerns and needs of residents, health and safety and quality of project.
• Resident screening, qualifying, certifying.
• Review and sign all rental applications, compliance forms, and lease documents for accuracy and compliance with corporate policies.
• Maintain the community files and records ensuring documentation is kept complete and up-to-date, and ensure all compliance procedures and requirements are satisfied.
• Prepare and maintain complete resident and general office files; keeping proper documentation at all times.
• Maintain awareness of all relevant laws and agency regulations, including but not limited to fair housing, sexual harassment, disability accommodations, HUD, tax credit, and landlord-tenant relationships as they apply to the policies and procedures of the company and the community.
• Prepare marketing plans, leasing strategies, and advertising proposals with assistance of the regional property manager and rent-up specialist.
• Remain informed of trends in the apartment industry and in surrounding community.
• Responsible for training, supervising, and developing maintenance personnel in accordance with company policies and procedures.
• Determine strengths and weakness of the maintenance personnel and work on goal setting; improving the performance of each person according to his or her capabilities and personal goals.
• Take maintenance service requests from residents and follow-up on service calls, keeping and filing all copies and related documentation.
• Report and log all property issues, leasing objections, and potential liabilities in your logbook along with recommendations for solving such issues to your regional property manager.
• Handle any emergency that may arise in the community following policies and procedures.
• Ability to manage finances and work within a budget.
• Assist regional property manager with weekly and monthly reports and analysis.
• Assist with special projects and administrative tasks as directed by management staff.

Assist with monitoring purchases of routine office supplies and materials with regional property manager, ensuring expenses are within allocated budget amounts.

• Helped customers process car titles and registrations.
• Assisted customers by answering questions and fulfilling requests.
• Collected property tax payments ensuring accuracy.
• Verified and distributed disability placards.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Processing lease applications, negotiating lease terms, managing renewals, and collecting rent payments.
• Completed employment and rental verifications as well as background checks.
• Managed tenant accounts, collecting rent payments, and handling delinquency. This included researching resident accounts, explaining balance due, and managing aging reports.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Paid invoices, receiving and posting cash receipts, and reconciling outstanding account balances.
• Managed tenant accounts, collecting rent payments, and handling delinquency. This included researching resident accounts, explaining balance due, and managing aging reports.
• Prepared month end reports.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Communicated effectively with owners, residents, and on-site associates.