Diana Napoliello
Osprey,FL
Summary
Well-qualified professional with over 25 + years experience and proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
37
37
years of professional experience
Work History
Realtor Sales Associate
Michael Saunders & Company
02.2019 - Current
- Advise and inform prospective clients on current market activities and conditions.
- Assist buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Market and sell property for clients by hosting open houses and advertising online and in print.
- Compare recently sold area properties to determine competitive market prices.
- Liaise between buyers and sellers to establish favorable prices and negotiate contract terms to provide positive experiences for both parties.
- Manage contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintain CE credits to enhance current knowledge and retain licensing.
Practice Manager
Lakewood Ranch Minimally Invasive Surgery, PLLC
10.2004 - Current
- Manage practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provide outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Order all office supplies and kept check on inventory levels.
- Provide supervision and management to team of support personnel.
- Address and remedy all patient or staff issues.
- Develop and implement strategies to improve patient access, satisfaction and care quality.
- Establish and maintain effective communication with staff, physicians and community organizations to promote high quality patient care.
- Develop and update policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration, government regulations and general liability.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitor and inspect staff processes to eliminate hazards posed for both patients and staff while ensuring continuous compliance with regulations.
Stylist
Color Street
02.2019 - Current
- Work diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Serve customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Build relationships with customers and community to promote long term business growth.
- Inform customers of promotions to increase sales productivity and volume.
- Gain customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Present professional image consistent with company's brand values.
- Stay current on company offerings and industry trends.
- Contribute to event marketing, sales and brand promotion.
Stay at Home Mom
Self Employed
06.1994 - 10.2004
- Responded to crises and emergency situations to provide immediate assistance to persons in need.
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Developed education and social programs to provide children with knowledge and skills for healthy, productive lives.
- Coordinated and maintained schedules and budgeting for 5 family members.
- Managed food tent for one of largest and most successful Crew teams in US. This consisted of organizing staffing, in addition to ordering, cooking and serving food to over 150 team members.
Office Manager
Lightwave Spectrum
12.1992 - 05.1994
- Updated reports, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Obtained government security clearance to fulfill job duties.
- Coordinated special projects and managed schedules.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry personnel/customers.
- Managed company insurance plans, payroll, paid time off.
Temp Worker
Direct Mail Marketing Group
08.1992 - 12.1992
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Handled customer inquiries courteously and professionally to enhance satisfaction.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
Administrative Assistant to Senior VP Marketing
Viva International Group
03.1991 - 07.1992
- Assisted Vice President of Sales with the company's main account Lenscrafters.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Assistant Planner
Accessory Place
01.1989 - 03.1992
- Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
- Recognized potential issues with inventory and quality control and engineered changes.
- Conducted site assessments to verify plan accuracy and feasibility of proposed store allotments.
- Prepared reports using statistics, charts and graphs to determine correct allocation of products.
- Work alongside buyers to provide information on product sales
Brand Promotional Model
Various Agencies
07.1986 - 05.1988
- Represented companies and brands at various department stores to promote products and services.
- Worked as a makeup artist for beauty campaigns.
- Created promotional, individualized baskets for customers after engaging and educating them on the company's products.
- Promoted and set up sales using communication skills and marketing abilities.
Retail Sales Associate
Fortunoff
06.1986 - 04.1987
- Greeted customers in jewelry department and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ05.1998
Some College (No Degree) - Criminal Justice
Rutgers, The State University of New Jersey
New Brunswick, NJAssociate of Arts - Fashion Marketing And Management
Berkeley College
Paterson, NJ08.1988
Skills
- Customer Satisfaction
- Networking and Business Development
- Strong Organizational Skills
- Database Management
- Negotiation
- Professional Relationships
- Excellent Teamwork
- Experienced Entrepreneur
- Staff Management
- Work Well Independently
- Marketing and Advertising
Accomplishments
- Served as President of the Sarasota County Medical Alliance Board from 2009-2011
- Served on the Board of the Sarasota County Medical Alliance Foundation from 2008-2012, 2022-Present
- Chaired 3rd annual NeuroChallenge Foundation Gala which saw an increase of over 100% in donations from the previous year.
- Co-chaired 4th annual NeuroChallenge Foundation Gala which increased the prior year's donations by over 75%.
- Received Volunteer of the Year award from NeuroChallenge Foundation in 2012
Timeline
Realtor Sales Associate
Michael Saunders & Company
02.2019 - Current
Stylist
Color Street
02.2019 - Current
Practice Manager
Lakewood Ranch Minimally Invasive Surgery, PLLC
10.2004 - Current
Stay at Home Mom
Self Employed
06.1994 - 10.2004
Office Manager
Lightwave Spectrum
12.1992 - 05.1994
Temp Worker
Direct Mail Marketing Group
08.1992 - 12.1992
Administrative Assistant to Senior VP Marketing
Viva International Group
03.1991 - 07.1992
Assistant Planner
Accessory Place
01.1989 - 03.1992
Brand Promotional Model
Various Agencies
07.1986 - 05.1988
Retail Sales Associate
Fortunoff
06.1986 - 04.1987
Bachelor of Science - Business Administration
University of Phoenix
Some College (No Degree) - Criminal Justice
Rutgers, The State University of New Jersey
Associate of Arts - Fashion Marketing And Management
Berkeley College
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