Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diana Naranjo

Hialeah,FL

Summary

Dynamic and results-driven Waitress with a proven track record at Kokai Sushi & Lounge, excelling in high-pressure environments and boosting sales through effective upselling. Demonstrated excellence in customer service and team collaboration, adept at maintaining high service standards and enhancing guest experiences. Skilled in menu memorization and relationship management, consistently achieving commendations for service excellence. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level waitress position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Waitress

Kokai Sushi & Lounge
08.2015 - 12.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Increased sales significantly by upselling higher-end products to customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items, and recorded order information.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

High School Diploma -

Nocturno
Medellin, Colombia

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Order Taking
  • Menu Memorization
  • Food safety understanding
  • Tableside Service
  • Dining area maintenance
  • Relationship Management
  • Time Management
  • Team Leadership
  • High Energy and Stamina

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Waitress

Kokai Sushi & Lounge
08.2015 - 12.2023

High School Diploma -

Nocturno
Diana Naranjo