Diana Navarrete
Washington,DC
Summary
Driven professional with a proven track record in hospitality and customer service, notably at Holiday Inn Express Hotel. Excelled in guest relations and reservation management, enhancing guest satisfaction and repeat business. Demonstrated initiative-taking and effective communication, significantly improving team efficiency and service standards. Skilled in cash handling and multitasking, committed to achieving excellence in all facets of customer engagement.
Overview
7
7
years of professional experience
Work History
Hotel Front Desk Agent
Holiday Inn Express Hotel
01.2024 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collected room deposits, fees, and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
Cleaning Crew Member
Make Easy Maid
01.2019 - 04.2021
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
Cashier
Sundevich
03.2019 - 01.2021
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Waitress Supervisor
EL Tio Restaurant
04.2017 - 06.2018
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Education
High School Diploma -
Incheapel
El SalvadorSkills
Guest Relations
Initiative-taking
Reservation Management
Teamwork orientation
Customer Service
Teamwork and Collaboration
Cash Handling
Hospitality services
Multitasking Abilities
Effective Communication
Self Motivation
Languages
Spanish
Full Professional
Timeline
Hotel Front Desk Agent
Holiday Inn Express Hotel
01.2024 - Current
Cashier
Sundevich
03.2019 - 01.2021
Cleaning Crew Member
Make Easy Maid
01.2019 - 04.2021
Waitress Supervisor
EL Tio Restaurant
04.2017 - 06.2018
High School Diploma -
Incheapel
Similar Profiles
Skyler Witte-TownsendSkyler Witte-Townsend
Guest Relations Agent at Holiday Inn Express HotelGuest Relations Agent at Holiday Inn Express Hotel
HARNEET KAURHARNEET KAUR
Housekeeping Room Attendant at Holiday Inn Express Hotel SuitesHousekeeping Room Attendant at Holiday Inn Express Hotel Suites
Avery RiversAvery Rivers
Front Desk Receptionist at Holiday Inn Express Hotel SuitesFront Desk Receptionist at Holiday Inn Express Hotel Suites
Chelsea KartobiChelsea Kartobi
Front Desk Agent at Holiday Inn Express Hotel SuitesFront Desk Agent at Holiday Inn Express Hotel Suites
Harriett OppenheimHarriett Oppenheim
Attorney-Advisor at Federal Aviation AdministrationAttorney-Advisor at Federal Aviation Administration