Diana navarrete
Washington,DC
Summary
Dynamic and reliable professional with extensive experience in customer service at Holiday Inn Express Hotel. Proven ability to enhance guest satisfaction through effective problem-solving and bilingual communication. Skilled in cash handling and maintaining accurate financial records, consistently delivering exceptional service even during peak periods.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Holiday Inn Express Hotel
01.2023 - 12.2024
- Managed guest check-in and check-out processes efficiently.
- Responded promptly to guest inquiries and requests, enhancing overall satisfaction.
- Coordinated room assignments and maintained accurate reservation records.
- Utilized property management software to streamline operational tasks effectively.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Cashie
Sundevich
05.2023 - 2024
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained clean and organized checkout area to enhance shopping experience.
- Handled cash, credit, and digital payments efficiently and securely.
- Trained new cashiers on best practices for customer service and transaction processing.
- Built relationships with customers to encourage repeat business.
Cashier
South Block
01.2020 - 03.2021
- Processed customer transactions accurately using point-of-sale systems.
- Assisted in maintaining cleanliness and organization of the service area.
- Responded to customer inquiries, providing excellent service and product knowledge.
- Collaborated with team members to enhance overall customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Adapted quickly to high-volume periods, maintaining efficiency under pressure.
- Worked flexible schedule and extra shifts to meet business needs.
Education
The Next Step Public Schools
Washington, DCSkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Credit and cash payments
- Guest relations
- Bilingual
- Reliable
Timeline
Cashie
Sundevich
05.2023 - 2024
Front Desk Agent
Holiday Inn Express Hotel
01.2023 - 12.2024
Cashier
South Block
01.2020 - 03.2021
The Next Step Public Schools