Diana Neckles
Brooklyn
Summary
Management professional with a strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.
Overview
11
11
years of professional experience
Work History
Shift Manager
Rackson Restaurant LLC
10.2014 - 04.2019
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Conducted regular evaluations of new employee performance, identifying areas for improvement and offering targeted guidance for skill development.
Master lease Program- Case Manager
RiseBoro Community Partnership
02.2021 - Current
- Act as site supervisor in the absence of management.
- Coach and guide new team member to ensure standards are maintained.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conduct monitoring services through friendly visits, telephone reassurance calls, and periodic inspections with property management staff
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Developed and implemented training programs for staff.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Functional Family Therapist – Intern
RiseBoro Community Partnership
08.2024 - 04.2025
- Conduct assessment, identify and engage key participants, identify systemic strengths and weaknesses, and develop an analysis of the fit problem behaviors within the ecological context
- Engage key participants and support in active change-oriented treatment by identifying and overcoming barriers to engagement
- Implement problem conceptualization, treatment planning, intervention implementation, outcome review, and strategy revision procedure using the models Analytic Process
- Maintain clear and concise documentation of treatment efforts that promote peer and supervisory review and feedback and that demonstrate compliance with the model Analytic Process
- Collaborate with all relevant systems and key participants within each system to ensure their buy-in and cooperation throughout treatment
Ag. Property Manager
RiseBoro Community Partnership
03.2020 - 02.2021
- Collecting rent and other property fees from tenants
- Update the wait list of applicants for the apartment.
- Reporting the property’s occupancy status and expiring leases to Program Director owners
- Meet potential tenants, show them the property, and assess their applications by anti-discrimination laws
- Working with tenants to get program renewal documents
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
ATLAS- Program
RiseBoro Community Partnership
04.2019 - 03.2020
- Conduct assessment and intake with Shelter, Community, and Veteran clients to determine eligibility for the program as established by the city
- Review all documentation establishing clients' eligibility for CityFHEPS, SOTA & EOSD programs and advise on alternatives
- Creates and maintains client files
- Input data into AWARDS database
- Prepare short and long-term goals and objectives with the client
- Assists clients in attaining their goals by referring them to housing specialists and keeping them motivated and supported
- Monitors clients' progress toward their goals and provides the necessary support
- Acts as client liaison/client advocate with outside organizations regarding such matters as housing and legal issues
- Advocate for client needs with landlord, brokers, Management Company, and other relevant sources
- Assists clients in completing CityFHEPS, SOTA, and EOSD applications and other benefits and process applications on clients' behalf
Education
Masters in Social Work - MSW
Fordham University
The Bronx, NY05-2025
Certificate - People Manager Qualification
SHRM
05-2023
Bachelor in Professional Studies - Human Services
Metropolitan College of New York
New York, NY05-2018
Associate Degree - Media Studies
T. A Marryshow Community College
06-2014
Skills
- Emotional awareness
- Effective communication
- Analytical problem-solving
- Critical Thinking
- Client relations
- Personalized client support
Timeline
Functional Family Therapist – Intern
RiseBoro Community Partnership
08.2024 - 04.2025
Master lease Program- Case Manager
RiseBoro Community Partnership
02.2021 - Current
Ag. Property Manager
RiseBoro Community Partnership
03.2020 - 02.2021
ATLAS- Program
RiseBoro Community Partnership
04.2019 - 03.2020
Shift Manager
Rackson Restaurant LLC
10.2014 - 04.2019
Masters in Social Work - MSW
Fordham University
Certificate - People Manager Qualification
SHRM
Bachelor in Professional Studies - Human Services
Metropolitan College of New York
Associate Degree - Media Studies
T. A Marryshow Community College
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