Diana Nelson
Summary
Dedicated Medical Technician offering both direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction through ensuring regulatory compliance and adherence to practice standards. Documented to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
CMT/CNA
Quail Run Health Care Center
04.2017 - 02.2024
- Actively participated in quality improvement initiatives aimed at enhancing patient outcomes and overall satisfaction levels.
- Reduced errors in medication administration with thorough documentation and verification processes.
- Consistently met or exceeded performance expectations as outlined by supervisors, demonstrating commitment to excellence in CMT practice.
- Developed strong relationships with colleagues across various disciplines, facilitating effective collaboration on complex cases.
CMT/CNA
Grand River Health Care Center
04.2016 - 04.2017
- Actively participated in quality improvement initiatives aimed at enhancing patient outcomes and overall satisfaction levels.
- Reduced errors in medication administration with thorough documentation and verification processes.
- Consistently met or exceeded performance expectations as outlined by supervisors, demonstrating commitment to excellence in CMT practice.
- Developed strong relationships with colleagues across various disciplines, facilitating effective collaboration on complex cases.
- Contributed to the development of new CMT protocols and procedures, ensuring alignment with industry best practices and regulatory requirements.
- Maintained strict confidentiality regarding patients'' personal information according to HIPAA regulations.
- Conducted comprehensive assessments of patient needs to inform treatment recommendations and interventions.
- Implemented evidence-based practices in CMT work, contributing to the overall effectiveness of healthcare delivery.
- Promoted a culture of safety within the healthcare setting through adherence to relevant protocols and guidelines.
- Assisted in streamlining departmental processes, resulting in increased efficiency and productivity among staff members.
- Participated in continuing education opportunities to stay current with industry best practices and emerging trends in CMT work.
- Implemented therapeutic interventions based on physician orders, closely monitoring progress towards desired results.
- Collaborated with interdisciplinary teams to develop personalized care plans for patients, optimizing health outcomes.
- Provided educational resources for patients and families, empowering them to make informed decisions about their care options.
- Enhanced patient care by providing timely and accurate CMT services to medical teams.
- Incorporated feedback from peers and supervisors into daily practice, continuously refining skills as a CMT professional.
- Improved patient satisfaction by consistently delivering high-quality care and compassionate support.
- Mentored junior CMTs, fostering professional growth and development within the team.
- Utilized advanced technology tools to accurately record data pertinent to each patient''s condition during hospitalization.
- Maintained patient confidence and protected hospital by keeping information confidential.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
Correctional Officer
Western Missouri Correctional Center
06.2015 - 10.2015
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
CNA
Eastview Manor Care Center
04.2014 - 06.2015
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Cashier/Bakery Clerk
Hy-Vee
04.2013 - 01.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
Cashier/Bakery Clerk
Hy-Vee
07.2009 - 04.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
Education
CMT -
Grand River Technical School
Chillicothe, MO12.2016
Insulin Administration -
Grand River Technical School
Chillicothe, MO12.2016
CNA -
North Central Missouri College
Trenton, MO01.2014
High School Diploma -
Chillicothe High School
Chillicothe, MO05.2012
Skills
- ICD-10 Coding Knowledge
- Strong attention to detail
- Medical billing experience
- Professionalism and Ethics
- Organizational Competencies
- Patient Confidentiality Maintenance
- Anatomy and Physiology Knowledge
- Data Entry Efficiency
- Healthcare Compliance Understanding
- Pharmacology Awareness
- HIPAA Regulations Familiarity
- Direct Patient Care
Certification
Certified Medication Technician 2016- present
Certified Nursing Aide 2014- present
Timeline
CMT/CNA
Quail Run Health Care Center
04.2017 - 02.2024
CMT/CNA
Grand River Health Care Center
04.2016 - 04.2017
Correctional Officer
Western Missouri Correctional Center
06.2015 - 10.2015
CNA
Eastview Manor Care Center
04.2014 - 06.2015
Cashier/Bakery Clerk
Hy-Vee
04.2013 - 01.2014
Cashier/Bakery Clerk
Hy-Vee
07.2009 - 04.2014
CMT -
Grand River Technical School
Insulin Administration -
Grand River Technical School
CNA -
North Central Missouri College
High School Diploma -
Chillicothe High School
Certified Medication Technician 2016- present
Certified Nursing Aide 2014- present
Similar Profiles
Amber WrightAmber Wright
Lead Social Worker at Quail Run Behavioral HealthLead Social Worker at Quail Run Behavioral Health
Josephine WrattoJosephine Wratto
Behavior Technician at Quail Run Behavioral HealthBehavior Technician at Quail Run Behavioral Health
Oluseyi AdegbileOluseyi Adegbile
Behavioral Health Technician (LEAD) at Quail Run behavioral healthBehavioral Health Technician (LEAD) at Quail Run behavioral health