Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Diana Nelson

North East,MD

Summary

Motivated professional specializing in compliance documentation and staff coordination within ATIS. Demonstrated success in optimizing operational processes and strengthening customer relationships. Expertise in Microsoft Office Suite and employee onboarding, contributing to enhanced efficiency and regulatory compliance in diverse settings.

Overview

11
11
years of professional experience

Work History

CLIENT SUPPORT & SCHEDULING SPECIALIST

Liberty Elevator Experts / ATIS
Newark, DE
08.2022 - Current
  • Coordinated with multiple vendors to schedule elevator inspections nationwide, ensuring compliance with state and federal laws.
  • Scheduled employees for job assignments across federal locations, considering commute times and job complexities.
  • Analyzed, filed, and submitted legal documentation for inspections to appropriate jurisdictions.
  • Maintained safety compliance across 29 states for over 3,000 units.
  • Verified personnel security clearance credentials before access to restricted locations.
  • Reviewed contracts and purchase orders to ensure adherence to Scope of Work and policies.

HUMAN RESOURCES COORDINATOR

LUTHERCARE
Lititz, PA
02.2022 - 07.2022
  • Maintained detailed listing of available positions and shifts for recruiter utilization.
  • Communicated job offers to candidates and guided them through post-offer requirements.
  • Conducted orientation training for new hires to facilitate employee development.
  • Collaborated with department managers to draft accurate job descriptions and hiring criteria.
  • Posted internal and external job listings on various online career centers.
  • Reviewed benefit plan options and followed up with new hires for documentation completion.

KEY HOLDER

DOLLAR GENERAL
Oxford, PA
07.2019 - 03.2022
  • Oversaw operations for a $2.5 million unit during high-volume shifts, addressing customer service issues.
  • Supervised and mentored new managers, enhancing overall management cohesion.
  • Directed retail operations across Human Resources, financial administration, and labor budget management to maintain profit margins.

COOK

QUARRYVILLE PRESBYTERIAN RETIREMENT COMMUNITY
Quarryville, PA
10.2019 - 02.2022
  • Ensured adherence to HACCP and flavor profile standards in kitchen operations.
  • Prepared breakfast and lunch for clientele exceeding 75 individuals daily.
  • Maintained budget compliance while ordering necessary supplies biweekly.
  • Contributed to weekly menu updates and quarterly reviews for improved offerings.

CATERING COORDINATOR

PANERA BREAD
Lancaster, PA
10.2017 - 02.2020
  • Trained and developed fifteen catering coordinators across seven cafes in Southeast Pennsylvania.
  • Applied Profit and Loss analysis to everyday strategies, reducing operational costs while maximizing revenue.
  • Reviewed candidate applications and recommended qualified individuals for the interviewing process.
  • Prioritized and managed diverse leadership, logistical, administrative, and strategic tasks in high-pressure environments.

FIRST COOK

WILLOW VALLEY COMMUNITIES
Willow Street, PA
10.2014 - 10.2017
  • Cultivated vendor relationships to negotiate competitive pricing and expedite orders.
  • Maintained accurate food inventories to minimize loss and maximize community profits.
  • Assisted in menu creation for four distinct food venues.
  • Designed and implemented Manor North’s al fresco dining area, generating monthly revenue of $24,000.
  • Established a streamlined food preparation system to decrease individual preparation time.

Education

Bachelor of Science - Business Administration

Southern New Hampshire University
Manchester, NH
07.2022

Skills

  • Microsoft Office Suite
  • Adobe Proficient
  • ADP Workforce Now
  • HRIS
  • Indeed
  • Contract review
  • Compliance documentation
  • Employee onboarding
  • Customer relations
  • Staff coordination
  • Data entry
  • Account management

References

References available upon request.

Timeline

CLIENT SUPPORT & SCHEDULING SPECIALIST

Liberty Elevator Experts / ATIS
08.2022 - Current

HUMAN RESOURCES COORDINATOR

LUTHERCARE
02.2022 - 07.2022

COOK

QUARRYVILLE PRESBYTERIAN RETIREMENT COMMUNITY
10.2019 - 02.2022

KEY HOLDER

DOLLAR GENERAL
07.2019 - 03.2022

CATERING COORDINATOR

PANERA BREAD
10.2017 - 02.2020

FIRST COOK

WILLOW VALLEY COMMUNITIES
10.2014 - 10.2017

Bachelor of Science - Business Administration

Southern New Hampshire University

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