Summary
Work History
Education
Skills
Timeline
Generic

Diana Nembhard

Los Angeles,CA

Summary

Dynamic Retail Manager with a proven track record at International Beauty Supply, excelling in cash management and inventory control. Enhanced store performance through effective visual merchandising and team training, driving business growth and customer retention. Recognized for resolving customer complaints with empathy, fostering loyalty and repeat business.

Work History

Retail Manager

International Beauty Supply
2010 - 2024
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.

Daycare Owner

Small Wonders Play & Learn
2001 - 2010
  • Evaluated individual student needs, creating customized learning plans to support growth and development effectively.
  • Monitored safety protocols regularly, keeping up-to-date with industry best practices in risk management.
  • Organized successful fundraising events that supported ongoing improvements to the daycare facility.
  • Facilitated connections between families attending the daycare through social events and information sharing platforms.
  • Conducted regular staff training sessions to ensure consistent implementation of best practices in early childhood education.
  • Increased enrollment numbers by promoting the daycare through targeted marketing strategies and community outreach efforts.
  • Maintained a safe and nurturing environment, adhering to state licensing regulations and standards.
  • Managed budgets responsibly while maintaining high-quality resources for children''s daily use at the facility.
  • Fostered strong relationships with parents, building trust and encouraging involvement in their child''s development process.
  • Supervised childcare workers and oversaw facility to meet state requirements for education and training.
  • Stayed current on guidelines to maintain compliant program operations.
  • Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
  • Observed and assessed classroom activities to verify conformity with quality standards.

Customer Service Representative

Comcast Media Center
1985 - 2001
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Business Certification - Business

Sierra College of Business
Los Angeles
06.1985

High School Diploma - High School

Dorsey High
Los Angeles, CA
06.1985

Skills

  • Customer service
  • Cash management
  • Store operations
  • Inventory control
  • Complaint resolution
  • Visual merchandising
  • Team Training
  • Staff management
  • Quality assurance
  • Relationship selling
  • Loss prevention
  • Process improvements
  • Store process development
  • Driving business growth
  • Profit and loss analysis
  • Customer service delivery
  • Store growth planning
  • Merchandise pricing
  • Teamwork and collaboration
  • Decision-making
  • Inventory tracking and management
  • Customer service management
  • Customer retention

Timeline

Retail Manager

International Beauty Supply
2010 - 2024

Daycare Owner

Small Wonders Play & Learn
2001 - 2010

Customer Service Representative

Comcast Media Center
1985 - 2001

Business Certification - Business

Sierra College of Business

High School Diploma - High School

Dorsey High

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Diana Nembhard