Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Hi, I’m

Diana Newberry

McKinney,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer support roles. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.


Overview

12
years of professional experience

Work History

Womack Machine Supply

Customer Support
05.2022 - 02.2024

Job overview

  • Promptly provide accurate product information, including pricing, availability and lead time to address customer needs
  • Resolve non-standard or technically complex Customer inquiries or route to appropriate Customer Service Representative for resolution
  • Create quotes and sales orders in primary business system software
  • Utilizing supplier internet portals to obtain current product information
  • Working with and providing support to outside salespersons
  • Follow up with Customers to provide accurate delivery dates and updated order status
  • Escalate issues to appropriate management or technical level
  • Maintain Customer information such as contacts and order preferences

BNSF Railroad

Customer Support Analyst
07.2018 - 05.2022

Job overview

  • Act as primary contact point for external customers, work with Marketing
  • Collaborated with Sales, Service Design, Transportation, and other BNSF organizations to assess, research, and resolve issues
  • Effectively responding to questions from employees and/or customers
  • Identifying and implementing solutions
  • Interpret information and apply rules and agreements

Capstone Logistics

Administrative Support
09.2020 - 06.2021

Job overview

  • Provide administrative and clerical support to Capstone site management and corporate office personnel
  • Data maintenance/input into Capstone systems
  • Excel spreadsheets including pivot tables
  • Worked one on one with customers to achieve highest level of satisfaction

Wal –Mart

Customer Service
02.2018 - 06.2018

Job overview

  • Provided excellent customer service
  • Handled returns, faulty items, complaints, safety issues, and orders
  • Responsible for ordering supplies and conducting inventory audit

Kelly Services, CoorsTEK

Team Leader
02.2017 - 04.2017

Job overview

  • Worked with engineering team to coordinate building ceramic parts and to ensure crews understanding of schematics for airplanes and industrial machines

Metal –Matic

Team Leader
05.2016 - 09.2016

Job overview

  • Directed overhead crane operator to transport steel tubing for mill production
  • Organized production schedule to meet deadlines and customer’s needs

Wal-Mart

Photo Lab Technician
01.2015 - 05.2016

Job overview

  • Carried out inventory and ordering supplies.
  • Resolved customer complaints and offered photo related advice

Pearsons Candy Company

Machine Operator, * Lead machine operator
08.2012 - 01.2015

Job overview

  • Inspected and assessed product for defects/damages and maintained logs
  • Carried out light maintenance
  • Organized crew of 3 to 10 people to meet company deadlines with quality and accuracy
  • Provided instruction, guidance and feedback to crew and completed evaluations references given upon request

Education

New Richmond High School
New Richmond, Oh

High School Diploma
06.1991

University Overview

Skills

  • Process Orders and Prepare Quotes
  • Credit Card Processing
  • Inbound and Outbound Calling
  • Sales Force, Prophet21, & Microsoft Office
  • Complaint Resolution
  • Positive Attitude
  • Quality Control
  • Attention to Detail
  • Analytical Thinking
  • Team Collaboration
  • Interpersonal and Written Communication
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Support
Womack Machine Supply
05.2022 - 02.2024
Administrative Support
Capstone Logistics
09.2020 - 06.2021
Customer Support Analyst
BNSF Railroad
07.2018 - 05.2022
Customer Service
Wal –Mart
02.2018 - 06.2018
Team Leader
Kelly Services, CoorsTEK
02.2017 - 04.2017
Team Leader
Metal –Matic
05.2016 - 09.2016
Photo Lab Technician
Wal-Mart
01.2015 - 05.2016
Machine Operator, * Lead machine operator
Pearsons Candy Company
08.2012 - 01.2015
New Richmond High School
High School Diploma
Diana Newberry