Diana Nolasco
Salinas,CA
Summary
Dynamic professional with a proven track record at La Bella Nail Spa, enhancing customer satisfaction and streamlining service protocols. Expert in customer service and problem-solving, with a talent for fostering positive relationships and implementing efficient solutions. Excelled in bilingual communication, significantly reducing customer complaints through empathetic engagement and effective issue resolution.
Overview
11
11
years of professional experience
Work History
Taqueria Hidalgo
Manager
01.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
La Bella Nail Spa
Recepstionist/ Cordinator
01.2015 - 01.2018
- Documented customer service policies, scripts and procedure in Spanish and English.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met all call quality standards and daily quotas for first-call resolution.
- Translated documents, forms and other materials English to Spanish.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Contributed to a reduction in customer complaints by quickly identifying and addressing root causes of dissatisfaction.
- Utilize Spanish proficiency to build relationships with Spanish speaking customers.
- Developed a deep understanding of customer service principles and customer service best practices.
- Provided language translation services for customer service inquiries.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Promptly responded to inquiries and requests from prospective customers.
- Trained staff on operating procedures and company services.
- Created and maintained detailed database to develop promotional sales.
Macys Reatiler Store
Cashier
01.2014 - 01.2015
- Organized attractive visual displays that showcased products effectively and enticed customers to make purchases.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Conducted regular store audits to maintain cleanliness, organization, and compliance with company standards.
- Trained new hires on company policies, procedures, and best practices to optimize performance.
Education
Associate of Science - Psychology
Monterey Peninsula College
Monterey, CA05-2025
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Languages
Spanish
Native or Bilingual
French
Full Professional
Timeline
Taqueria Hidalgo
Manager
01.2018 - Current
La Bella Nail Spa
Recepstionist/ Cordinator
01.2015 - 01.2018
Macys Reatiler Store
Cashier
01.2014 - 01.2015
Associate of Science - Psychology
Monterey Peninsula College
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