Diana Norman
Fishers,IN
Summary
Proven track record in enhancing customer relationships and streamlining logistics at Intra-American Metals, Inc. through exceptional problem-solving and customer service skills. Successfully negotiated cost reductions and improved operational efficiency. Known for punctuality, dependability, and the ability to inspire trust and maintain professionalism under pressure.
Overview
22
22
years of professional experience
Work History
School Cafeteria Worker
Hamilton Southeastern Schools
10.2023 - Current
- Managed cash handling procedures accurately daily.
- Ensured timely meal service by coordinating efforts with fellow cafeteria workers during high-traffic periods.
- Maintained positive relationships with students, fostering an enjoyable cafeteria atmosphere during meal times.
- Served as a positive role model for students displaying appropriate behavior while working in a high-pressure environment.
- Helped maintain a safe environment for students with allergies through careful ingredient selection and cross-contamination prevention measures.
Stay at Home Parent
Family Members
03.2017 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Logistics Coordinator
Intra-American Metals, Inc.
10.2013 - 03.2017
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Reduced transportation costs by negotiating favorable contracts with carriers.
- Improved order accuracy through meticulous data entry and verification processes.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Negotiated contracts with freight carriers to lower transportation costs without compromising service quality.
Manager
Tomi Inc./The UPS Store 3906
09.2002 - 10.2013
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Associate of Applied Science - Business Management
Harrison College
Indianapolis05.2011
Skills
- Customer Service
- Problem-Solving
- Punctual and Dependable
- Customer Relationship Management (CRM)
- Verbal and written communication
- Strategic Planning
- Time Management
- Team Leadership
Timeline
School Cafeteria Worker
Hamilton Southeastern Schools
10.2023 - Current
Stay at Home Parent
Family Members
03.2017 - 10.2023
Logistics Coordinator
Intra-American Metals, Inc.
10.2013 - 03.2017
Manager
Tomi Inc./The UPS Store 3906
09.2002 - 10.2013
Associate of Applied Science - Business Management
Harrison College
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