Diana North
Sarasota,Fl
Summary
As a Chief Operating Officer with over 15 years of experience and a proven track record in driving operational excellence and spearheading growth by 5% year over year. The ability to lead organizations through periods of significant expansion, often in challenging and diverse markets.
expertise lies in scaling operations efficiently while maintaining a laser focus on profitability and sustainability. Strong history of navigating companies through mergers and acquisitions, integrating new teams and systems to create cohesive, high-performing entities. Strategic planning consistently resulting in increased market share and revenue growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Chief Financial Officer
Monorail, Inc. & HD Money Inc
08.2021 - Current
- Developed strategic financial plans to support company growth and achieve long-term objectives.
- Analyzed operational issues and implemented corrective action to maximize profits.
- Directed budget development, budgetary controls and recordkeeping to make informed financial decisions.
- Managed risk effectively through comprehensive insurance coverage review and implementation of robust internal controls.
- Collaborated with executive leadership to establish budgetary guidelines and allocate resources efficiently across the organization.
- Conducted detailed analysis of company financial information and oversaw preparation of related reports.
- Oversaw budgets, payroll, and accounts payable and receivable.
- Prepared accurate financial statements at end of quarter to summarize financial health and business performance.
- Tracked cash flow and financial planning to analyze company's financial strengths and weaknesses and propose strategic directions.
- Ensured accurate financial reporting, maintaining compliance with GAAP, SEC regulations, and internal policies.
- Established strong relationships with external stakeholders, including investors, analysts, and regulatory agencies to promote transparency and build trust in the organization''s financial management.
- Oversaw accounts payable and receivable to track income and expenditures, drive statutory compliance and provide quantitative financial information.
- Completed in-depth analyses of risks to control company profile, enhance systems, and track legal concerns.
- Enhanced profitability with cost reduction initiatives, such as renegotiation of supplier contracts and process improvements.
- Streamlined financial processes by implementing new accounting software and automation techniques.
- Managed complex capital projects from inception through execution, ensuring timely completion within budget constraints and delivering expected returns on investment.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Managed financial, operational and human resources to optimize business performance.
Global Account Manager
Helms Briscoe
05.2019 - 09.2022
- Managed 30 complex projects across multiple regions, ensuring timely delivery and exceeding client expectations.
- Established trust-based relationships with clients by demonstrating industry expertise and understanding their specific needs, leading to repeat business and referrals.
- Delivered tailored presentations to prospective clients showcasing the company''s unique value proposition, driving higher conversion rates from proposal stage to contract signing.
- Built relationships with customers and community to establish long-term business growth.
Director of Operations
Bath & Racquet Fitness Club
11.2017 - 03.2020
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Established and monitored quality assurance standards to achieve operational excellence.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Spearheaded negotiation of cost-effective contracts with suppliers, significantly reducing operational expenses without compromising on quality.
Membership Director
CAI, West Florida Chapter
11.2014 - 04.2017
- Conducted periodic surveys of members'' needs/preferences in order to inform future programming decisions.
- Established clear performance metrics to monitor progress toward organizational goals related to membership growth and satisfaction levels. Increase membership by 7% year over year.
- Negotiated advantageous agreements with vendors/partners that enhanced benefits offerings available exclusively to club members.
- Spearheaded efforts to improve organizational visibility within target demographics through various channels such as social media, newsletters, and local events.
- Developed strong relationships with partner organizations, enhancing the value proposition for members.
- Streamlined membership application process, resulting in higher conversion rates from prospective to actual members.
- Managed membership database efficiently, ensuring accurate tracking and reporting of key metrics.
- Implemented strategic initiatives to drive growth in member acquisition and retention rates.
- Boosted member satisfaction through regular communication, feedback collection, and prompt issue resolution.
Education
Bachelor of Science - Business Administration & Management
University of Central Florida
Orlando, FL1988
Bachelor Degree - Accounting
University of Central Florida
Orlando, FL1988
Associate of Applied Science - Tourism and Travel Services Management
Southeastern Academy
Kissimmee, FL08.1988
Skills
- Strategic financial planning and reporting
- Operational Efficiency and Management
- Business Management
- Process Improvement
- Performance Analysis
- Capital Spending
- Customer Service Management
- Employee Relations
- Organizational Structuring
- Human Resources
- Budget Development
Certification
- Hilton Hotel GM Certified
- Marriott Wedding Planner Certified
- Certified Meeting Planner (CMP)
- SHRM Certification
- Series 6 License (expired)
- 215 Health & Life License (expired)
References
Available upon request
Timeline
Chief Financial Officer
Monorail, Inc. & HD Money Inc
08.2021 - Current
Global Account Manager
Helms Briscoe
05.2019 - 09.2022
Director of Operations
Bath & Racquet Fitness Club
11.2017 - 03.2020
Membership Director
CAI, West Florida Chapter
11.2014 - 04.2017
Bachelor of Science - Business Administration & Management
University of Central Florida
Bachelor Degree - Accounting
University of Central Florida
Associate of Applied Science - Tourism and Travel Services Management
Southeastern Academy
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