Diana Nottingham
Product/Account Management
Laguna Niguel,CA
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
35
35
years of professional experience
Work History
Director, Product Marketing and Product Management
COTSWORKS, Inc
03.2021 - 08.2023
- Led the Product Management team (Optoelectronic & Interconnect) to drive the new product development roadmap by evaluating market requirements with customers and industry groups (SAE, SOSA, ARINC)
- Conducted industry market research and competitive analysis, defined product requirements for the product roadmap, and directed engineering development and testing efforts
- Led the Inside Application Engineering Team (Optoelectronic & Interconnect) to provide customer technical support, develop customer concept models, create cable assembly drawings/bill of materials for quoting, and RMA support
- Led the Marketing Communications team with brand building, defining product/market communication objectives, a go-to-market strategy and product launch plan (product positioning, key benefits, and target customers), monthly news posts, and tradeshow product demos
- Led the Marketing Communications team to complete a website redesign/update for COTSWORKS (http://www.cotsworks.com) and continued to maintain website updates through WordPress
- Improve sales for the product line by designing a successful sales strategy, maintain or develop product/customer presentations, and improving marketing material on current and new product offerings
- Develop and maintain relationships with key customer accounts to support current and future customer fiber optic requirements; this includes reviewing customer requirements, ongoing pricing quote requests / price negotiations, and evaluating new product and/or project opportunities
- Led the effort to document and improve COTSWORKS's custom fiber optic cable assembly quote process flow for the “front end” of the business
- This included mapping out the current process, making improvements, implementing it into the CRM, and publishing the final process
- Led the effort to document and improve COTSWORKS's RMA process flow
- This included mapping out the current process, making improvements, implementing it into the CRM, and publishing the final process.
Director, Marketing and Product Management
QPC Fiber Optic
09.2019 - 03.2020
- Drive growth for QPC's $6M Fiber Optic Connectors & Assemblies line by setting competitive pricing, improving lead times, and supporting the sales force (25% annual growth Y1 (2017), Y2 (2018) 40% annual growth (2019))
- Develop Marketing Communications (product specifications) to define product/market communication objectives, a go-to-market strategy and launch plan (product positioning, key benefits, and target customers)
- Managed an outside team to complete a full website redesign for QPC (http://www.qpcfiber.com) and continued to maintain website updates through WordPress
- Work with the Sales Directors (USA & International) to meet QPC's Annual Orders and Sales targets and to build and maintain the strategic partnerships and product roadmap, ensuring that the product development projects connect to the company strategic goals
- Develop and maintain relationships with key military customer accounts to support current and future customer fiber optic requirements; this includes reviewing customer requirements, ongoing pricing quote requests / price negotiations, and evaluating new product and/or project opportunities
- Improve sales for the product line by designing a successful sales strategy, maintain or develop product/customer presentations, and improving marketing material on current and new product offerings
- Drive the new product development roadmap by evaluating market requirements and conducting market research with customers and industry groups, work with engineering to define the product release requirements and roadmap
- Implemented QPC's first ERP system; developing, testing, and setting up all process flows as it pertains to customer/vendor, sales orders, work orders, purchase orders, part descriptions, and bills of material.
Product Line Manager, Fiber Optics
ITT Cannon
01.2015 - 09.2017
- Drive growth for ITT's $6M Military / Aerospace Fiber Optic Connectors & Assemblies line by setting competitive pricing and supporting the sales force
- Working with business development to build and maintain the strategic partnerships and product roadmap, ensuring that the product development projects connect to the company strategic goals
- Improve sales for the product line by designing a successful sales strategy, providing sales team training, and maintain product/customer presentations
- Drive the new product development roadmap by evaluating market requirements and conducting market research with customers and industry groups, work with engineering to define the product release requirements and roadmap
- Led a dedicated Cross functional team to bring ITT's fiber optics manufacturing to operational readiness (MRL 8) for critical Military / Aerospace programs
- Manage multiple programs to meet crucial deliveries for Key Military / Aerospace Customers meeting or exceeding program deadlines
- Evaluate market requirements for current and future products by conducting market research supported by ongoing visits to customers and noncustomers
- Manage customer or market focused product development utilizing the Stage-Gate process for new product opportunities
- Work with Marketing Communications to define product/market communication objectives, a go-to-market strategy and launch plan (product positioning, key benefits, target customers).
Product Specialist, Fiber Optics
Delphi Connection Systems (Currently Aptiv)
03.2007 - 12.2014
- Drive growth for Delphi's $8M Military / Aerospace Fiber Optic Connectors & Assemblies line by setting competitive pricing, improving lead times, and supporting the sales force
- Design a new sales tool for Delphi (Fiber Optic Assemblies Workbook) that helps customers define their custom cable assemblies without having to become subject matter experts
- This tool reduces sales cycle times while improving Delphi's technical credibility
- Grow the distribution sales channel by instituting a fair pricing structure
- Increase distributor revenues by 16% from 2007 to 2010 without cannibalizing existing business
- Improve customer quote turn-around from 1-2 weeks to 1-2 days by creating comprehensive price lists for all interconnect products (~70,000 part numbers)
- Create a Fiber Optic Supermarket that allows DCS to better service its customers by stocking common components
- Potential exists to improve connector hardware lead times from 10-12 weeks to 2-3 weeks and assembly lead times from 12-14 weeks to 4-6 weeks without increasing the overall inventory value
- Implement smarter bulk buying practices to drive a 40% material cost reduction, saving over $400k per year while reducing inventory positions.
Fiber Optics Engineer
L3 Communications
06.2003 - 03.2007
- Research and development of new passive optical components for government research
- Performance testing and data analysis for wavelength peak isolation using reference 1310nm and 1550nm lasers
- Maintain and modify product build stations and software parameters to increase product yields.
Optoelectronics Associate Engineer
Luminent, Inc. (MRV Comm.)
06.1999 - 06.2003
- Sustaining Engineering for the Wideband Triplexer (Optical Receiver)
- Extensive RF testing; such as frequency response, and a full complement of distortions testing (carrier to noise, composite second order, composite triple beat)
- PCB design (ceramic) and 2D mechanical drafting for the 10Gbps Transmitter and Receiver Optical Module
- Build and maintain test stations and test documentation for the Manufacturing Test Department
- Performed 10Gbps testing, such as eye measurements, on Receiver components
- Troubleshoot systems and printed circuit boards to the component level.
Optoelectronics Associate Engineer
TACAN (IPITEK) Corporation
05.1993 - 06.1999
- Sustaining Engineering for the Optical Node; complete qualification testing and documentation to release to manufacturing
- Support Optical operations such as fusion splicing, terminating, and troubleshooting fiber optic components
- Perform the manufacturing of non-standard optical fused-core couplers and customized coupler modules to suit the customer's needs
- Research and development of optical components for specific government projects
- Performance testing for optical directivity, excess loss, coupling ratio, polarization, wavelength peak isolation, and bandpass wavelengths using reference 1310nm and 1550nm lasers
- Troubleshoot systems and printed circuit boards to the component level as well as maintain the coupler manufacturing equipment.
Torpedoman's Mate Technician
US Navy
09.1988 - 09.1992
- As an integral part of the Navy Torpedoman Team, gained extensive experience in electronic/mechanical assembly, testing, troubleshooting, and supervision
- Ongoing training of new technicians assigned to my department
- Utilize technical maintenance publications and drawing diagrams to locate and identify components and assembly modules in electronic equipment.
Education
Bachelor of Science - Business Management
University of Phoenix
Phoenix, AZ06.2013
Associate Degree - Telecommunications/Advanced Electronics
Palomar College
San Marcos, CA05.1999
Torpedoman A / C School - Basic Electronics / MK 48 Torpedo Technician
Navy School
Orlando, FL06.1989
Skills
- Project Management
- Product Development
- Team Management
- Sales Tracking
- Staff Development
- Issues Resolution
- Process Improvement
- Marketing Strategy
- Customer Training
- Account Management
- Complaint Management
- Client Relationship Management
- Marketing
- Product Development and Marketing
- Pricing Structures
- New Product Introductions
- Product Specifications
- Competitive Analysis
- Roadmap Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Director, Product Marketing and Product Management
COTSWORKS, Inc
03.2021 - 08.2023
Director, Marketing and Product Management
QPC Fiber Optic
09.2019 - 03.2020
Product Line Manager, Fiber Optics
ITT Cannon
01.2015 - 09.2017
Product Specialist, Fiber Optics
Delphi Connection Systems (Currently Aptiv)
03.2007 - 12.2014
Fiber Optics Engineer
L3 Communications
06.2003 - 03.2007
Optoelectronics Associate Engineer
Luminent, Inc. (MRV Comm.)
06.1999 - 06.2003
Optoelectronics Associate Engineer
TACAN (IPITEK) Corporation
05.1993 - 06.1999
Torpedoman's Mate Technician
US Navy
09.1988 - 09.1992
Bachelor of Science - Business Management
University of Phoenix
Associate Degree - Telecommunications/Advanced Electronics
Palomar College
Torpedoman A / C School - Basic Electronics / MK 48 Torpedo Technician
Navy School
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