Diana O'Brien

• Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
• Developed strategies to optimize utilization of available resources, reduce costs and improve quality of service.
• Studied data to identify trends and patterns in transportation activity.
• Generated monthly performance reports to track and analyze shipping trends.
• Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
• Monitored performance of logistics operations to identify areas for improvement.
• Foster relationships with distribution center stakeholders for improved collaboration and effective support

• Tracked orders and notified procurement buyers of status or potential delays.
• Monitored inbound freight operations to establish timely delivery.
• Generated documentation and information required for shipments.
• Conducted investigations to resolve issues related to logistics
• Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• Navigated multiple computer systems and applications to find information.
• Nominated TopChef for Q2 and Q4 for 2018- Presented by leadership team who described in detail instances where the four core HelloFresh values were consistently demonstrated - Customer First, Better Together, Personal Impact, and Keep it Simple.
• Assisted in the support of agents our vendor partner ROI- Montana (09/08-09/20 2019)
• BPO support for new agents across various partner sites both through video (zoom)s support and training as well as daily interaction support.

Team Lead Stretch Assignment (10/19-2/20)

• Work closely with immediate and other department managers to create, monitor and manage KPI’s. Have a direct impact on the customer – centric initiatives and drive momentum surrounding benchmarks and metrics with the use of the following Leadership skills and components.
• Provide end of week updates of accomplishments, open items, meet the performance metric requirements for CSAT improvement, QA improvement, and SLA improvement and monitoring for NJ Call Center.

• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Used Boolean searches to develop applicant portfolios for expected openings.
• Interviewed candidates using different interview methods and approaches.
• Wrote and posted technical job descriptions
• Referred candidate resumes to customer account managers for evaluation and submission.
• Developed and implemented strategies to identify and source technical talent for multiple industries.
• Collaborated with HR leadership regarding candidate salary determinations.

• Utilized a specialized applicant tracking system (JobDiva) to collect resumes from CareerBuilder, Indeed, Monster, etc. and network with candidates for current openings via email, phone, and networking events
• Sourced candidates for positions including but not limited to: Director level Management roles, Project Managers, IT security officers/ analyst/ engineers, Business Analysts, Compliance Managers, Sr. engineering and development positions.
• Maintain a candidate submission rate of 15-20 per week, with results of 25% interview requests and 50% offers made.
• Negotiated salaries and wage rates with candidates as well as terms and conditions of employment
• Performed skills assessment tests for technical positions
• Identifies and selects potential candidates using social media user groups, Boolean searches, job
  boards, candidate referrals.
• Managed multiple candidates through the process as well as support for new employees.
• Ensured that all on-boarding documentation was complete and aligned with client and agency policies

• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Used Boolean searches to develop applicant portfolios for expected openings.
• Interviewed candidates using different interview methods and approaches.
• Cultivated in-depth understanding of Financial industry trends and hiring desires.
• Primary Clients included T. Rowe Price (MD), Credit Suisse (NY/NC), and Morgan Stanley (Montreal/NY)