Chidimma Ogbede
Houston
Summary
Experienced customer care representative brings 2+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Dedicated receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
Noirluxe Braiding Salon
01.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained efficient speed and problem solving skills when dealing with customers.
Assistant Teacher
IEducateUSA
05.2024 - 09.2024
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
Receptionist
1942 Braiding Salon
05.2023 - 01.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Customer Service Representative
Footlocker Retail
03.2020 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained a fun and bubbly demeanor at all times to increase client comfortability.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Restaurant Hostess
Cracker Barrell
02.2020 - 11.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Cook
Cracker Barrel
02.2020 - 11.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Communicated closely with servers to fully understand special orders for customers.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Education
Master of Science - Biology
University of Maryland Global Campus
Online05.2027
Bachelor of Science - Biology
Auburn University-Montgomery
Montgomery, AL05.2023
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
- Problem Resolution
- Conflict Mediation
Reading, Cleaning, Art
Good at maintaining a clean and streamline environment. Enjoys giving book and art recommendations to customers and fellow employees.
Languages
Spanish
Elementary
Korean
Limited Working
Timeline
Assistant Teacher
IEducateUSA
05.2024 - 09.2024
Receptionist
1942 Braiding Salon
05.2023 - 01.2024
Customer Service Representative
Footlocker Retail
03.2020 - 03.2021
Restaurant Hostess
Cracker Barrell
02.2020 - 11.2020
Cook
Cracker Barrel
02.2020 - 11.2020
Customer Care Representative
Noirluxe Braiding Salon
01.2019 - Current
Master of Science - Biology
University of Maryland Global Campus
Bachelor of Science - Biology
Auburn University-Montgomery
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