Diana Ojeda
Ocoee,FL
Summary
Hello! My name is Diana Ojeda, I am a 22 year old, first generation Cuban-American fluent both in English and Spanish. Despite a lack of variety in regards to the places I have worked, I possess years of experience in the customer service industry. I consider myself loyal to the places I work and show an eagerness to learn new skills in order to be as capable as possible. I would like a new work environment in which I am able to grow in my abilities and experience, and if given the opportunity, I know with confidence I would become a valuable asset to the company.
Overview
7
7
years of professional experience
Work History
Bilingual Customer Service Representative
Family Dollar
04.2021 - Current
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Efficiently processed customer orders, returns, exchanges, and refunds according to established guidelines while maintaining accuracy and thoroughness.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained staff on operating procedures and company services.
- Prepared and maintained the store throughout the day while ensuring it remained in order for the following crew.
Assistant Manager
Auntie Anne's Pretzels
02.2018 - 08.2020
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL01-2027
Skills
- Bilingual (Spanish)
- Customer service
- Problem-solving
- Payment processing
- Empathy and patience
- Multitasking and organization
- Team collaboration
- Active listening
- Verbal and written communication
- Conflict resolution
- Telephone etiquette
- Strong interpersonal skills
Timeline
Bilingual Customer Service Representative
Family Dollar
04.2021 - Current
Assistant Manager
Auntie Anne's Pretzels
02.2018 - 08.2020
Associate of Arts - General Studies
Valencia College
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