DIANA OLEA
Phoenix,US
Summary
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
West Phoenix Pediatrics/Lisa Hunt LLC
05.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments .
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Verified Insurances Private and AHCCSS
- Processing patient payments balances, copayments, and deductibles .
Front Desk Receptionist
Pediatrics Associates PC
10.2021 - 07.2023
- Provided a high level of customer service to all clients.
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed.
- Updated client contact information regularly in order to keep accurate records of communications sent out.
- Documented and distributed messages to support timely communications.
- Developed advanced communication and interpersonal skills to effectively communicate with patients, families, and colleagues.
- Processed payments and copayments as needed.
Patient Service Coordinator
Banner Health
05.2020 - 10.2021
- Adhered to HIPAA regulations when handling confidential patient information.
- Provided clerical support to assist in delivery of quality health care services.
- Stocked patient rooms and supply areas to meet patient care needs.
- Provided exceptional customer service to patients, families, and visitors in a fast-paced healthcare environment.
Patient Care Technician WIS
Banner Health
01.2019 - 05.2020
- Monitored vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Assisted patients with eating, bathing, and grooming, supporting activities of daily living.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Certified Nursing Assistant
Hacienda Health Care
12.2017 - 01.2019
- Assisted with ADLs, vitals, blood sugars
- Provided direct care to patients from age three to age 85+
- Developed trusting relationships and provided emotional support to patients and families.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
Nurse assistant - Nursing
Accord health care institute
Phoenix, AZ12.2017
High School Diploma - undefined
Carl Hayden High School
Phoenix, AZ05.2017
Skills
- Patient Care
- Medical office experience
- Office Administration
- Customer Service
- Front office management
- Medical records
- Medical terminology
- Vital Signs
EMR Software
- Cerner
- Office Practicum
- E- Clinical Works
- Phreesia
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Front Desk Receptionist
West Phoenix Pediatrics/Lisa Hunt LLC
05.2024 - Current
Front Desk Receptionist
Pediatrics Associates PC
10.2021 - 07.2023
Patient Service Coordinator
Banner Health
05.2020 - 10.2021
Patient Care Technician WIS
Banner Health
01.2019 - 05.2020
Certified Nursing Assistant
Hacienda Health Care
12.2017 - 01.2019
High School Diploma - undefined
Carl Hayden High School
Nurse assistant - Nursing
Accord health care institute
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