DIANA OLEAS
Charlotte,NC
Summary
Proactive Office Assistant and Administrative Professional with extensive experience in managing schedules, organizing files, and handling customer inquiries. Known for maintaining confidentiality, improving office efficiency, and enhancing customer satisfaction. Adept in data entry, office management, and document processing, bringing strong organizational skills and a positive attitude to every role.
Overview
20
20
years of professional experience
Work History
Office Assistant
JR LAWNSCAPE SERVICES LLC.
Charlotte, NC
11.2021 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Laborer
Legacy Cleaning Services
Charlotte, NC
06.2021 - 10.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
Office Administrative Assistant //Internal Auditor
CONTRALORIA GENERAL DEL ESTADO
Ecuador, Esmeraldas City.
02.2017 - 05.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Assisted coworkers and staff members with special tasks on daily basis.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Receptionist / /Call Center Customer Service Representative
MINISTERIO DE MINERIA- TECHNICAL OFFICE
Ecuador, Esmeraldas City.
02.2016 - 12.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Retail Sales Supervisor
CONSTRUMERCADO S.A.
Ecuador, Guayaquil And Esmeraldas Cities.
09.2004 - 11.2013
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Greeted customers and helped with product questions, selections, and purchases.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
- Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
- Consistently met or exceeded monthly sales targets through proactive leadership and regular performance evaluations.
- Increased sales by offering advice on purchases and promoting additional products.
- Coordinated closely with management regarding upcoming events or promotions that would require additional planning or resources.
Education
Bachelor of Science - Engineering in Accounting And Auditing
TECHNICAL UNIVERSITY LUIS VARGAS TORRES
Ecuador, Esmeraldas City.05.2016
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Organizing and Categorizing
- Office Administration
- Prioritizing Work
- Office Management
Languages
English
Elementary
Spanish
Native or Bilingual
Timeline
Office Assistant
JR LAWNSCAPE SERVICES LLC.
11.2021 - Current
Laborer
Legacy Cleaning Services
06.2021 - 10.2021
Office Administrative Assistant //Internal Auditor
CONTRALORIA GENERAL DEL ESTADO
02.2017 - 05.2018
Receptionist / /Call Center Customer Service Representative
MINISTERIO DE MINERIA- TECHNICAL OFFICE
02.2016 - 12.2016
Retail Sales Supervisor
CONSTRUMERCADO S.A.
09.2004 - 11.2013
Bachelor of Science - Engineering in Accounting And Auditing
TECHNICAL UNIVERSITY LUIS VARGAS TORRES
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