Diana Olivas
Albuquerque
Summary
Compassionate and detail-oriented healthcare professional with experience supporting patient care in both clinical and office settings. Skilled in medication administration, patient communication, and maintaining accurate health records. Background includes assisting in a chiropractic practice and serving as a medication assistant, providing hands-on support and ensuring patient comfort. Dedicated to fostering a positive, child-friendly environment and contributing to high-quality pediatric care.
Overview
4
4
years of professional experience
Work History
Medication Assistant
Beehive Homes
Albuquerque, NM
06.2023 - 03.2026
- Administer medications accurately and timely to residents in compliance with safety protocols.
- Monitor and document vital signs, reporting significant changes to nursing staff promptly.
- Assist in daily living activities, ensuring resident comfort and dignity during care processes.
- Maintain cleanliness and organization of medication storage areas, adhering to regulatory standards.
- Collaborate with healthcare team to develop personalized care plans for residents' needs.
- Train new staff on medication administration procedures and best practices for resident care.
- Evaluate medication effectiveness and report observations for potential adjustments in treatment plans.
- Collaborated with pharmacists to ensure appropriate medication storage and inventory control, reducing waste and ensuring availability.
- Adapted quickly to new technology and electronic medical record systems, ensuring accurate documentation of administered medications and streamlining overall workflow processes.
Receptionist
The Joint Chiropractic
Albuquerque, NM
02.2022 - 05.2023
- Managed appointment scheduling and coordinated patient flow to optimize clinic operations.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Maintained accurate patient records using electronic health record systems for streamlined access.
- Assisted in insurance verification processes, ensuring compliance with clinic policies.
- Trained new staff on front desk procedures and operational protocols for efficiency.
- Implemented office organization strategies that improved workspace functionality and productivity.
- Developed positive relationships with patients to enhance their overall experience at the clinic.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma -
Cibola High School
Albuquerque, NM05-2022
Skills
- Vital signs monitoring
- HIPAA compliance
- Dosage calculation
- Drug interaction awareness
- Medication storage management
- Adverse reaction reporting
- Patient care
- Patient observation
- Privacy and confidentiality
- Insurance verification
- Safety management
- Medication administration
- Emergency response
- Resident support
- Walking rounds
- Distribution recordkeeping
- Problem-solving
- Time management
- Vital signs
- Decision-making
- Calm under stress
- Dementia care
- Catheter care
- Relationship building
- Clinical documentation
- Wound care
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
ESL
Limited Working
Interests
- Participating in cultural exchange programs and homestays
- Rock Climbing
- Knitting and Crocheting
- Mindfulness Practices
- Learning new cooking techniques and expanding my culinary skills
- Youth Development Programs
Timeline
Medication Assistant
Beehive Homes
06.2023 - 03.2026
Receptionist
The Joint Chiropractic
02.2022 - 05.2023
High School Diploma -
Cibola High School