Diana Ortega Romero
Coolidge,AZ
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. High School Graduate, with years of experience in retail and computer seeking growth. working with technology and providing exceptional customer service. organized and motivated to grow in any environment.
Overview
11
11
years of professional experience
Work History
Cashier/Call Center Customer Service Representative
Walmart
Coolidge, AZ
11.2021 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Manufacturing Assembly
Adecco
Coolidge , AZ
06.2016 - 11.2016
- Inspected parts for defects or discrepancies.
- Performed quality checks on finished products.
- Maintained cleanliness of work area and equipment.
- Monitored inventory levels of materials needed for assembly process.
- Utilized basic math skills to measure components accurately.
- Communicated effectively with team members regarding production goals.
- Reported any defective parts or assemblies to the supervisor immediately.
- Adjusted machine settings according to product specifications provided by engineers.
Assistant
Kid's Klub INC
Coolidge, AZ
05.2013 - 08.2013
- Organized and maintained filing systems for documents and records.
- Assisted in the preparation of reports, presentations and correspondence.
- Understood and followed oral and written directions.
- Developed and implemented comprehensive task management system to ensure timely completion of projects.
- proficient in maintaining clean and organized workstation for efficient food preparation.
- Prioritized and organized tasks to efficiently accomplish service goals.
- responded promptly to maintenance requests resolving issues efficiently and effectively.
- followed safety protocols and procedures to maintain a safe work environment.
Education
High School Diploma -
Coolidge Alternative Program
Coolidge, AZ05-2015
Skills
- Bilingual
- Cash Handling
- Payment Processing
- ID Verification
- Customer Service
- Cash Register Operation
- Organization
- Adaptability
- Team Player
- Critical Thinking and Problem Solving
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Cashier/Call Center Customer Service Representative
Walmart
11.2021 - Current
Manufacturing Assembly
Adecco
06.2016 - 11.2016
Assistant
Kid's Klub INC
05.2013 - 08.2013
High School Diploma -
Coolidge Alternative Program