Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Affiliations
References
Timeline
Generic

Diana Ortiz

Aurora

Summary

Dependable Shift Lead with attention to detail and a proactive mindset. Seeks opportunities to improve processes and workflows for the team's benefit. Conscientious, hardworking, and excelling at multitasking in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Lead

Chick-fil-A
Oswego
11.2022 - Current
  • Participated in weekly meetings with management team to discuss strategies and goals.
  • Identified opportunities for operational improvements and communicated them to management.
  • Responded to customer inquiries and complaints in a professional manner.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Enforced store policies regarding returns, exchanges, refunds, discounts.
  • Trained new employees on company policies, procedures, and job duties.
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Supervised staff during shift changes and ensured transition went smoothly.
  • Delegated tasks to employees and monitored activities and task completion.
  • Completed opening and closing duties to facilitate business operations.
  • Coached and trained employees and managed daily work assignments to enhance operations.

Team Member

McDonald's
Aurora
08.2021 - 09.2022
  • Collaborated with team members to maximize productivity and efficiency.
  • Assisted customers with product selection and ordering process.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Organized inventory shelves for easy access and maintenance of stock levels.

Education

High School Diploma -

West Aurora High School
Aurora, IL
05-2024

Associate of Science - Radiology

Waubonsee Community College
Sugar Grove, IL

Skills

  • Cash handling
  • Customer service
  • Performance coaching
  • Store operations
  • Shift management
  • Coaching and mentoring

Languages

Spanish
Native/ Bilingual

Certification

  • Seal Of Bilteracy

Accomplishments

  • Trainer in a year
  • Team lead 6 months after
  • Shift lead in 2 years

Affiliations

  • Full time student

References

References available upon request.

Timeline

Shift Lead

Chick-fil-A
11.2022 - Current

Team Member

McDonald's
08.2021 - 09.2022

High School Diploma -

West Aurora High School

Associate of Science - Radiology

Waubonsee Community College

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