Diana Oswell

Operated 48 ft Bus thru traffic and construction sites safely picking up and dropping off passengers at their destinations.

Followed all defensive driving skills and SOP's as taught by CTA to minimize traffic and passenger accidents.

Responsible for driving Luggage carts safely on the tarmac, placing loader safely to the plane.

Responsible for safely Loading luggage, U.S. mail, Military bags, Blackhawk hockey equipment, cadavers, etc.,

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.

• Greeted customers entering store and responded promptly to customer needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Interacted with customers by phone, email, or in-person to provide information.
• Tracked records, filed documents, and maintained communication between clients to manage office activities.
• Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
• Reconciled account files and produced monthly reports.

• Corrected grammar, spelling, and syntax mistakes in medical records.
• Enhanced accuracy of medical records by transcribing detailed physician dictations.
• Followed all HIPAA rules and regulations regarding patient confidentiality.
• Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
• Accurately documented medical dictation to record patient care records.
• Transcribed and edited physician reports from dictation using Software.