Diana Otero
Admin
Lauderhill,FL
Summary
Driven and resourceful administrative professional with 8+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Hardworking front desk receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Assembler
Quanex Building Products
08.2023 - 04.2024
- Assembling frames for Renewal by Anderson
- Cutting stiles or rails when needed when there's dents or scratches
- Sequencing.
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
- Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
Front Desk Receptionist
Advanced Veterinary Care Center
06.2022 - 07.2023
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Emailing records.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
COVID-19 Tester
Well health works
12.2021 - 06.2022
- Assisting patients with our website
- Shipping specimens to the lab
- Triaged patients
- Performed nasal swabbing
- Processed rapid covid 19 test
- Set up appointments
- Confirmed patients on a daily basis.
Executive Administrative Assistant/Bilingual Customer Service Representative
RJ Roberts/ LogoUp/ All Day Shirts
01.2019 - 12.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
- Gained extensive knowledge in data entry, analysis and reporting.
- Maintained detailed records of customer interactions, allowing for better tracking of issues and trends over time.
- Analyzed and recommended process improvements to reduce complaints and improve customer service throughout organization.
- Documented sales, customer interactions and concerns and generated update reports for senior management.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Participated in continuous improvement projects aimed at streamlining workflows and improving overall operational efficiency.
- Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
Lot Specialist
South Florida Auto Auction
07.2017 - 01.2019
- Ensuring accuracy of registration and license tags on vehicles
- Cleaning/detailing vehicles following the work performed and prepping them for delivery
- Title work drop off/pick up
- Verifying receipt of auto parts and supplies
- Keeping supervisor informed of all maintenance problems or areas of concern
- Report theft, lot damage, or any safety concerns to management
- Work with auctioneer to verify system information accurately represents vehicle
- Respond to customer inquiries relating to vehicles
- Provide quality service and assist in resolving problems.
Auto Block Clerk
Manheim Auto Auction
09.2015 - 07.2017
- Provided assistance to auctioneer with monitor operation, information verification and bid
- Frequently considers what the best way to do things and look for ways to streamline and/or improve work processes
- Preform other job related duties as assigned by the supervisor
- Notify manager or supervisor of customer issues or concerns or systems issues to ensure speedy resolution and continuation of the sale
- Provide arbitration and other vehicle announcements to support auctioneer.
Education
High School Diploma -
North East High School
Oakland Park, FL05.2015
Skills
- Account Management (2 years)
- Microsoft Office (3 years)
- Data Entry (4 years)
- Typing (4 years)
- Swabbing (Less than 1 year)
- Customer Relationship Management (3 years)
- Multi-line Phone Systems (3 years)
- Order Picking (3 years)
- Bilingual
- Assembly and production
- Workplace Safety
- Decision-Making
- File Organization
- Document Management
- Customer Service
- Office Management
- Front Desk Operations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assembler
Quanex Building Products
08.2023 - 04.2024
Front Desk Receptionist
Advanced Veterinary Care Center
06.2022 - 07.2023
COVID-19 Tester
Well health works
12.2021 - 06.2022
Executive Administrative Assistant/Bilingual Customer Service Representative
RJ Roberts/ LogoUp/ All Day Shirts
01.2019 - 12.2021
Lot Specialist
South Florida Auto Auction
07.2017 - 01.2019
Auto Block Clerk
Manheim Auto Auction
09.2015 - 07.2017
High School Diploma -
North East High School