Diana Overholt
Roseville
Summary
With 25 years of expertise in scheduling and managing detail-oriented tasks, highly proficient in Microsoft Office and Excel. Offer excellent communication and leadership skills, eager to learn and develop in a retail environment. Energetic and organized, keen ability to motivate teams and enhance customer satisfaction. Possessing strong retail operations knowledge and skills in inventory management and visual merchandising, can drive sales growth and create a positive shopping experience.
Overview
2025
2025
years of professional experience
Work History
Service Lead Manager
Biglots
10.2019 - 12.2024
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
- Exhibited excellent people skills during interaction with employees and customers.
In-Home Health Care Certified Nursing Assistant
Vera Martinez
Front Office Administrative Assistant
Associates In Women's Health Care
01.2000 - 01.2007
- Managed front office, enhancing daily operations for OB/GYN practice
- Coordinated 12 doctors' schedules, improving patient flow
- Trained new staff, elevating team performance and service quality
- Utilized Microsoft Office and Centricity to streamline tasks
- Handled complex scheduling and triaged 100 daily calls, ensuring efficiency
Education
Certified Nursing Assistant - Medical Insurance Billing & Coding
Heald business college
Roseville01.2015
Sierra College
Rocklin, Ca01.1997
High School Graduate -
Roseville High School
Roseville, Ca01.1994
Skills
- Microsoft Office
- Excel
- Centricity
- Payroll processing
- File management
- Scheduling
- Key carrier
- Multitasking proficiency
- Staff training and development
- Delegation and supervision
- Scheduling and time management
- Product knowledge expertise
- Marketing and promotions
- Loss prevention strategies
- Customer engagement
- Cash reconciliation
- Project management
- Employee scheduling
- Orientation and training
- Merchandise display
- Display building
- Distribution center management
- Food safety oversight
- Positive attitude
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Reliability
Timeline
Service Lead Manager
Biglots
10.2019 - 12.2024
Front Office Administrative Assistant
Associates In Women's Health Care
01.2000 - 01.2007
Certified Nursing Assistant - Medical Insurance Billing & Coding
Heald business college
Sierra College
High School Graduate -
Roseville High School
In-Home Health Care Certified Nursing Assistant
Vera Martinez
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