Diana Owens
Linden,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
27
27
years of professional experience
Work History
Patient Access Representative
Christus St. Michael Temple Webber Cancer Center
Texarkana, TX
09.2024 - Current
- Ensured accuracy of all data entered into computer system.
- Created new patient accounts in EMR system as needed.
- Managed incoming faxes related to patient registration processes.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Responded to patient inquiries regarding billing or financial matters.
- Followed up on unpaid claims in a timely manner.
- Scanned documents into electronic medical records system.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Assembled registration paperwork and placed identification bands on patient.
- Guided patients through the completion of consent and other required medical forms.
Owner/ Diana's Sweet Treats
Diana Owens
Linden, TX
01.2020 - Current
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with local, state, and federal regulations.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Forecasted customer demand to set prices or credit terms for goods or services.
PCT
DaVita
Texarkana, AR
04.2018 - 04.2019
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Recorded patient conditions and vital signs before and after medical operations.
- Restocked unit frequently with necessary medical supplies.
- Kept instruments and equipment clean and sanitized.
911 Dispatcher
Cass County Sheriff's Office
Linden, TX
10.2014 - 05.2017
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Researched vehicle, wanted and missing persons information.
- Understood and followed oral and written directions.
Rural Mail Carrier Associate
United States Post Office
Hooks, TX
09.2015 - 06.2016
- Obtained signatures for registered, certified and insured mail.
- Delivered and collected mail for designated route to businesses and residential homes using satchels, cars and small trucks.
- Sorted mail, arranging in delivery sequence for distribution.
- Scanned labels on letters or parcels to confirm receipt.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Delivered mail to residents and business within assigned area.
Store Manager
Family Dollar
Atlanta, TX
03.2006 - 02.2014
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Home Health Care Provider
Jordan Health Services
Mount Vernon, TX
08.1998 - 04.2006
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Prepared meals and snacks to meet individual nutritional requirements.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
Education
High School Diploma -
Durant High School
Durant, OK05.1996
Skills
- Data Collection
- Sterilization Techniques
- Vital Signs Monitoring
- Sales Proficiency
- Loss Prevention
- Advertising and Marketing
- Customer Service
- Training and Mentoring
- Mathematical Aptitude
- Employee Training
- Employee Terminations
- Bank and Safe Deposits
- Friendly and Positive
- Shift Scheduling
- Inventory Oversight
- Retail Inventory Management
- Verbal and Written Communication
- Vendor Management
- Store Opening and Closing
- Inventory Control
- Employee Supervision and Motivation
- POS Systems
- Security System Monitoring
- Budgeting and Cost Control
- Payroll Management
- Loss Prevention Procedures
References
References available upon request.
Timeline
Patient Access Representative
Christus St. Michael Temple Webber Cancer Center
09.2024 - Current
Owner/ Diana's Sweet Treats
Diana Owens
01.2020 - Current
PCT
DaVita
04.2018 - 04.2019
Rural Mail Carrier Associate
United States Post Office
09.2015 - 06.2016
911 Dispatcher
Cass County Sheriff's Office
10.2014 - 05.2017
Store Manager
Family Dollar
03.2006 - 02.2014
Home Health Care Provider
Jordan Health Services
08.1998 - 04.2006
High School Diploma -
Durant High School
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