Diana Pacheco
Las Vegas,NV
Summary
I have a proven track record in enhancing customer satisfaction, streamlining operations, data entry, active listening, and leading to significant improvements in efficiency and service delivery. I have demonstrated the ability to mentor staff and manage sensitive information with utmost confidentiality. Flexible hard worker ready to learn and contribute to team success.
Overview
5
5
years of professional experience
Work History
Patient Services Coordinator
Cure 4 The Kids
Las Vegas, Nevada
03.2025 - Current
- Organized and maintained confidential files and important documents systematically.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Maintained clerical correspondence via email and phone.
- Screened telephone calls and inquiries and directed as appropriate.
Birth Registrar and Decedent Affairs Coordinator
A.T Augusta Military Medical Center
04.2024 - 10.2024
- Exceeded performance consistently by maintaining a strong attention to detail when processing registrations.
- Efficiently resolved discrepancies or issues related to incomplete or incorrect information provided during the registration of births and decedent paperwork process.
- Prioritized work and completed tasks on time against tight deadlines.
- Streamlined the birth registration process, resulting in faster issuance of birth certificates.
- Upheld HIPAA regulations and standards for protecting patient information.
Admissions and Disposition Clerk
A.T Augusta Military Medical Center
01.2021 - 10.2024
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Education
High School Diploma -
Veterans Tribute CTA
Las Vegas, NV05.2020
Some College (No Degree) - Social Work
Grand Canyon University
Phoenix, AZSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Microsoft Excel
- Data entry
- Administrative support
- Time management
Languages
4
Languages
Spanish
Native/ Bilingual
Timeline
Patient Services Coordinator
Cure 4 The Kids
03.2025 - Current
Birth Registrar and Decedent Affairs Coordinator
A.T Augusta Military Medical Center
04.2024 - 10.2024
Admissions and Disposition Clerk
A.T Augusta Military Medical Center
01.2021 - 10.2024
High School Diploma -
Veterans Tribute CTA
Some College (No Degree) - Social Work
Grand Canyon University
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