Diana Palacio
Hialeah,FL
Summary
I am a quick to learn and willing to adapt to any job. I am a competent, loyal, hard working employee with the ability to achieve tasks when working alone or as part of a team. I am punctual with an excellent attendance record, professional with experience in the field. Proven track record of working with employers to ensure the smooth running of recruitment, onboarding and day-to-day operations. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Grand Fitness
11.2023 - Current
- Facilitated a welcoming atmosphere for new members, offering personalized tours of the facility and answering questions about available services.
- Supported the Gym Manager in various administrative tasks such as data entry, scheduling staff shifts, and tracking equipment maintenance schedules.
- Streamlined front desk operations by managing phone calls, greeting guests, and processing payments efficiently while maintaining a friendly demeanor at all times.
- Assisted management in inventory control procedures for gym supplies such as towels, cleaning products, and bottled water.
- Enhanced gym safety by conducting regular equipment inspections and promptly reporting any issues to management.
- Contributed to the growth of membership sales by effectively communicating the benefits of joining our gym to potential members during their visits.
- Prevented potential injuries by enforcing gym rules regarding proper attire, safe exercise practices, and respectful behavior towards other members.
- Handled member complaints professionally and efficiently, forwarding any unresolved issues to management for further action if necessary.
- Increased member retention rates through exceptional customer service, addressing concerns, and resolving problems efficiently.
- Enforced rules and held customers accountable for not following gym regulations.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Agent
Turbotax
01.2023 - 04.2023
- Work with customers to answer questions and provide real-time support for their concerns work strictly with sales or troubleshoot technical issues Responding quickly through live chat and providing courteous and professional customer service
- Provided accurate information about company products and services in a timely manner
- Developed excellent communication skills, both verbal and written, for effective problem resolution
- Performed detailed research on complex customer inquiries
- Adapted quickly to changes in policies, procedures, or technology as needed
- Resolved escalated customer complaints in an efficient manner
- Built relationships with customers through providing exceptional service experiences
- Collaborated with other departments to ensure optimal customer satisfaction levels were met
- Monitored online forums for any customer questions or concerns that may arise
- Educated customers on best practices for utilizing company products and services
- Proficient in using multiple software applications to effectively troubleshoot customer issues
- Committed to delivering excellent customer service while working in a fast-paced environment
- Focused on learning new skills and staying updated with industry changes
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Researched current trends in taxation legislation to maintain knowledge of changes that may affect clients' filings
- Developed comprehensive knowledge of tax regulations and filing procedures
- Assisted in preparing or prepared simple to complex tax returns for individuals or small businesses
Assistant Manager
Planet Fitness
10.2019 - 11.2021
- Assisted in the recruitment process, including posting job openings, reviewing resumes and interviewing candidates
- Analyzed employee feedback surveys to identify areas of improvement in operations
- Collaborated with department heads on strategic staffing initiatives that meet organizational goals
- Maintained a safe workplace environment by ensuring all safety protocols are followed properly
- Resolved conflicts between employees or between employees and supervisors through effective communication techniques
- Developed and maintained employee records, such as vacation time and personal information
- Evaluated job descriptions to ensure they accurately reflect the duties performed by each position
- Managed payroll processing functions by verifying accuracy of hours worked against timesheets submitted by staff members
- Drafted policies related to personnel matters, such as attendance tracking, leave of absence requests, disciplinary actions and terminations
- Performed administrative duties such as scheduling appointments, taking payments, and maintaining records of membership fees
- Signed up new members and made changes to existing member accounts
- Maintained cleanliness of gym equipment, locker rooms, and other areas of the facility
- Demonstrated excellent customer service skills by greeting and assisting members in a friendly and professional manner
- Used various social media platforms to advertise current promotions and increase enrollment
- Posted bulletins on gym hours and upcoming events, maintaining consistent communication with patrons
- Kept fitness floor organized and clean by placing weights back in proper place, disposing of trash and sanitizing equipment
- Managed database updates and maintenance tasks on a regular basis in order to ensure accuracy in all stored information
- Prepared source data for computer entry by compiling and sorting information and establishing entry priorities
- Maintained organized filing systems for easy retrieval of documents
- Maintained database by entering new and updated customer and account information
- Created detailed reports of inventory levels, orders, and shipments
- Organized warehouse space for efficient storage and retrieval of items
- Monitored product movement to ensure timely replenishment of stock
- Managed the disposal of excess or obsolete products as necessary
- Verified accuracy of invoices against purchase orders prior to payment processing
- Maintained organized store environment for customer and employee health and safety
- Coached employees on customer service and selling techniques
- Achieved high per customer sales to meet company expectations
- Tracked daily operational activities such as store expenses, payroll records
- Managed all customer inquiries and complaints in a professional and timely manner
- Helped set team performance standards to reach company objectives
- Managed day-to-day operations including scheduling shifts, assigning tasks
Cashier
Wendy's
02.2019 - 05.2019
- Operated cash register and accurately processed payments, returns, and exchanges
- Provided efficient and courteous service to customers
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Built and maintained positive working relationships with co-workers
- Processed returns and exchanges quickly while ensuring accuracy of store inventory records
- Operated the POS system efficiently to ensure accurate transactions
- Assisted customers with locating items throughout the store when needed
- Delivered exceptional customer service at all points of contact
- Prepared and served food and beverages to customers
- Delivered customer checks and securely processed credit card or cash payments
- Provided friendly and attentive service to ensure customer satisfaction
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters and equipment
- Provided assistance with cleaning activities such as sweeping floors, washing dishes
- Restocked supplies such as condiments, napkins, straws during shift breaks
- Checked expiration dates on food products daily to ensure freshness
Education
Associate's degree - Science
Miami Dade College
05-2027
Diploma -
Hialeah Gardens Senior High
Hialeah Gardens, FL06.2019
Skills
- Time Management
- Recruiting/Hiring
- Scheduling
- Inventory Management
- Sales
- Customer Service
- Supervision Experience
- Conflict Resolution
- Microsoft Excel
- Microsoft Windows Server
- Paylocity
- Strong Communication Abilities
- Problem-Solving Skills
- Sales Strategy Development
- Team leadership
- Decision-making
- Customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Grand Fitness
11.2023 - Current
Agent
Turbotax
01.2023 - 04.2023
Assistant Manager
Planet Fitness
10.2019 - 11.2021
Cashier
Wendy's
02.2019 - 05.2019
Diploma -
Hialeah Gardens Senior High
Associate's degree - Science
Miami Dade College
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