Summary
Overview
Work History
Skills
Timeline
Generic

Diana Pantoja

Placentia,CA

Summary

Dynamic retail professional with extensive experience in operations management at Wilson's House of Suede. Proven track record in cash management and exceptional customer service, leading teams to enhance customer satisfaction. Skilled in visual merchandising and team leadership, consistently driving sales and improving store performance through strategic initiatives.

Overview

34
34
years of professional experience

Work History

Guest Advocate

Target
Anaheim Hills , CA
12.2024 - Current
  • Cash Office TM, involves managing and reconciling cash transactions within the store. This includes handling cash flow, counting and balancing registers, preparing bank deposits, and maintaining accurate financial records.
  • Processed returned merchandise according to company policies.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Adhered to loss prevention policies, identifying and reporting potential security issues.
  • Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Front End Cashier

Bed Bath and Beyond
Yorba Linda, CA
10.2012 - 05.2014
  • Ensured compliance with company policies regarding refunds, discounts, coupons, and loyalty programs.
  • Organized merchandise displays to promote new products, special offers, and seasonal themes.
  • Demonstrated excellent customer service skills by being friendly, helpful, and patient with all customers.
  • Resolved customer complaints in an efficient manner while maintaining excellent customer service standards.
  • Participated in team meetings to discuss strategies for improving customer experience within the store environment.
  • Answered incoming calls promptly while providing relevant information about products or services offered.

Store Manager

Wilson's House of Suede
Downey, CA
03.1993 - 09.2000
  • Oversaw day-to-day store operations to foster efficient and profitable operations.
  • Addressed employee issues, performed corrective actions, and terminated employment when necessary.
  • Interviewed and hired prospective employees according to team needs.
  • Managed daily operations including scheduling shifts, assigning tasks and overseeing cash flow.
  • Resolved customer complaints in a professional manner.
  • Recruited, trained and managed a team of 20+ employees.
  • Leveraged available tools to monitor customer feedback, coach staff and take action to improve the store experience.
  • Reviewed sales reports weekly to track progress against goals.

Retail Store Manager

Rave
Carson, CA
02.1991 - 04.1993
  • Managed day-to-day operations including scheduling, payroll processing, loss prevention.
  • Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Updated store signage regularly to keep customers informed about new products or services offered.
  • Implemented loss prevention measures to reduce shrinkage costs.
  • Provided exceptional customer service by responding quickly to inquiries, requests and complaints.
  • Reviewed and analyzed operational and financial reports to improve operational performance and metrics.
  • Developed and implemented effective strategies for recruiting, training, motivating and retaining employees.

Skills

  • Retail operations management
  • Customer service
  • Cash management
  • Visual merchandising
  • Team leadership
  • Reliability and punctuality

Timeline

Guest Advocate

Target
12.2024 - Current

Front End Cashier

Bed Bath and Beyond
10.2012 - 05.2014

Store Manager

Wilson's House of Suede
03.1993 - 09.2000

Retail Store Manager

Rave
02.1991 - 04.1993

Similar Profiles

CREATE PROFILE
Diana Pantoja